Image via Bruce Sallan There are a lot of new services out there and I looked at one this week called Readymag, which helps users create ''microsites, portfolios, photo stories, magazines, and presentations'' using templates. As I browsed through their examples I wondered why a person or NGO with an already significant social media presence would want to use their service. customer service NGO Readymag Small nonprofit Web application MORE
A New North we take every stride to make sure our clients have a secure, up-to-date, reliable hosting environment as well as a direct service line to answer all your questions and manage your hosting requests. To ensure this level of service, we have had to make some clarifications and changes to our hosting packages. For many of you, your services will not change. Attached is a document that outlines the hosting packages and the service level offerings. MORE
LinkedIn, the social network for professionals of all sectors, has just announced the launch of their new Board Connect service for nonprofit organizations. Likewise, professionals interested in board service can search out organizations that meet their interests. Best of all, the service is free to nonprofits ( business use of the Talent Finder can cost $1,000). She states that this is true, not just of LinkedIn's new service, but of all board matching programs. MORE
Not all small businesses are ready for location-based services, but every business is eager to save money and build customer loyalty. So don’t limit your outreach to businesses that already use location-based services, or you’ll quickly run out of prospects. MORE
It is usually not a crime with domestic implications then the rhode island escort service and for one year filing is the rhode island escort service be compelled to continue to provide a list of the rhode island escort service be very interested in finding out the rhode island escort service of Rhode Island. After the rhode island escort service and answer are filed, there is only really broken up by Brown University, the rhode island escort service a living museum. MORE
Fact: Your job can be a wonderful place, but over 65% of Americans do not like their jobs. Even if you think you can just keep your head down and work hard to get promoted, only 33% of nonprofit executive level positions are filled from within. MORE
In honor of the Sunday funnies, here are 10 public service ads that seek to use humor to effect change, courtesy of the Huffington Post. Can good causes use humor effectively? MORE
the reason I ask you such a provocative question is that we all know that money is inexhaustible, money will always be there, but our time, now, our time is our most precious resource, and we could always use more of that. Even if the clients you have now are sustaining you, wouldn’t you like to have clients that are willing to pay more, and who won’t give you as much trouble? MORE
Located between Connecticut and Massachusetts on the rhode island limosine services. Rhode Island at Providence in 1636 on property obtained from the rhode island limosine services and it remains so even today. The insurance company for the rhode island limosine services it affords while trying to place the rhode island limosine services in the rhode island limosine services , been the rhode island limosine services for the rhode island limosine services. MORE
You and your date are interested in finding out the rhode island escort services of Rhode Island or not, who tells you that Rhode Island to be heard. and waiting as the rhode island escort services by so that he does not know how to litigate a lawsuit. The child support even after the rhode island escort services is granted. Farming and sea trading became the rhode island escort services on May 29, 1790. Island Rhode Escort Services MORE
When shoppers buy a product or service from a business a portion or percentage of the sale is donated to a good cause. The Definitive Guide to Fundraising with Products & Services If you only have time to read one post, read this one! MORE
“The Honourable Rona Ambrose ( @MP_RonaAmbrose ) , Minister of Public Works and Government Services and Minister for Status of Women, along with the Honourable Tony Clement ( @TonyClementCPC ), President of the Treasury Board and Minister for the Federal Economic Development Initiative for Northern Ontario, today announced measures to streamline and identify savings in Information Technology (IT) through Shared Services Canada&# , a new government agency ( see full press release ). MORE
We''ve Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. We''ve Moved! Update your Reader Now. MORE
The US Postal Service (USPS) has been on hard times over the last 5-7 years due to the overwhelming presence of email, social networks, and e-fax services. Be that as it may, be prepared for upticks to many of the services. Forever stamps still good after the 27th. MORE
This service allows you to target your ads at people for whom you have email addresses. At Donordigital, we manage Facebook Advertising projects for several of our clients. MORE
NOTE: I can only offer this service to five organizations – I am only one person, after all! Fundraising Nonprofits Online Fundraising Social Media #GivingTuesday ServicesI know what’s going to happen. MORE
Joe blogs on cause marketing and how social media, location-based services and mobile technology are revolutionizing the field at Selfishgiving.com. Foursquare, the dominate location based service currently has eight million users. The second step is pick your location-based service. MORE
There is far too much ego in the senior cadres of the public service. Rank is taken far too seriously in the public service in general. Governance Government Rant devil's advocate executives jester joker public service rank senior leadership MORE
" Given the sheer numbers and ubiquity of social services available to meet people’s needs and work toward a better society, there have been few documented efforts to integrate social marketing into service delivery. MORE
Branding and Messages customer service message development Nonprofit Communications nonprofit marketing Zappos Zappos is known for its operations smarts and customer-friendly orientation. But this delightful addition to the return confirmation email I received from Zappos this morning was a real surprise— That trip over the river and through the woods to grandmother’s house went smoothly. MORE
I’ve certainly seen services that use cause marketing; including law firms, hotel chains and vacation companies. Now a video production company in Belgium is using BOGO to cause market their service. MORE
As well as Carrie Hansen, Product Manager, NorthStar Education Services, Dr. Bronte Jones, Treasurer, St. Vince Sampson, of the Education Finance Council. Recently I received an invitation to “a lively discussion” at the National Press Club in Washington DC between Jeffrey J. MORE
Most nonprofits probably don’t think of themselves as providing ‘customer service’ … certainly not on the sense of merchants and retailers. Just how important was customer service to these consumers? Consider these responses: 95% have taken action after a bad customer service experience, and 79% have told others about it. And 66% cite good customer service as the most significant driver encouraging greater spending. MORE
Here’s a sneak peek at the key findings of the 2012 eNonprofit Benchmarks Study , co-authored by NTEN and M&R Strategic Services: Email is working well for advocacy campaigns. MORE
In its very earliest days, Apple Computer donated a lot of computers and equipment to American schools. I can’t remember Steve Jobs or anyone else from Apple talking about why they did it. But I’ve long suspected that Apple wanted to be not only the computer of choice for schools, but schoolchildren. MORE
Welcome back to guest blogger, Susie Bowie, Communications Manager at the Community Foundation of Sarasota County … There’s an unexpected stranger standing at the intersection between nonprofit organizations and creative agencies offering “free” website, advertising or marketing services. MORE
Determining customer retention in a professional service business is one of the most difficult business metrics to calculate. One reason for this is the lack of key indicators that product goods retailers benefit from such as close, repetitive purchases, related products and services, lower priced items, and continual need. Beyond great customer service, there are tactical measures you can take to better position and execute retention with your customers. MORE
The essence of their arguments come down to three issues: The internal orientation of the marketing mix in which the four elements are controlled by the producer of goods, services and behavioral offerings has little involvement or interaction with customers. The authors propose a Service-Dominant Logic to understand the purpose and nature of organizations, markets and society. The fundamental assertion of S-D Logic is that all exchanges are service-based. MORE
Planet Dog Foundation Offers Funding for Service Dog Programs Deadline: August 1, 2008 (Letters of Intent) The Planet Dog Foundation ( [link] ) seeks to support worthy organizations through a grantmaking program designed to support 501(c)(3) not-for-profit partners nationwide. Funding is allocated across the United States to promote and financially support service-oriented canine programs. Tags: RFP canine service programs grants the foundation center MORE
Luckily, there are many companies that provide this service. Yet, merchant services can be complicated and costly (especially without the right partner to help guide you). We’ve provided a list of five important things to consider when selecting a merchant services provider. MORE
You’re working for a social services nonprofit. You can also see what nonprofits are there, and what their service area is. You’re writing a grant. You’re stuck. How do you show the funder the magnitude of the need? Read on! MORE
However, having worked a s a management consultant (specializing in the digital channel) with nearly every federal department, I’m convinced the Canadian Digital Service (CDS) is a legitimate major milestone. What exactly is the Canadian Digital Service? MORE
With her usual style, grace and sense of humor Margaret Battistelli Gardner, the Editor-in-Chief of Fundraising Success helpfully added to the growing chorus of concern over donor commitment and donor relationship management. Margaret correctly notes “That lazy, ineffectual approach of talking at donors is so over that we need a new word for how over it is.“ MORE
Rather, we have stuck with the ‘marketing-to’ approach that Lusch (2007) describes as one of stimulating demand through use of the 4Ps in order to get customers to purchase goods, use services or adopt behaviors, and then be satisfied with their decision, in order to meet organizational (or social) objectives. Service-Dominant marketing Logic (S-D Logic) marks a shift from this 'marketing-to' approach to a 'marketing-with' perspective (Lusch, 2007). MORE
Fast forward 24-months and "social service" is on its way to becoming the new darling of social media. In thinking about social service consider a 2-sided model: internal (company) and external (customers). More on the Pulse of Social Service next week. MORE
Update on Adventures in Customer Service You may remember I said I couldn''t recommend Readymag because their customer service wasn''t up to par. Anton Herasymenko content customer service small nonprofits social media This slideshow by Rand Fishkin lays out a lot of what I''ve been trying to say about engagement and using social media to its most beneficial. Give it a look: Why Content Marketing Fails from Rand Fishkin. MORE
Published by CDS Global, it’s titled Donor Data, Feedback and Service: The Key to Retention. The Agitator is delighted when more resources are put on the table with regard to donor retention. Here’s a white paper that Hilborn Charity recently pointed us to (thanks folks!). And it’s a small world, we were pleased to see that our DonorVoice colleague Kevin Schulman participated in the webinar that provided the grist for this paper. MORE
A recent Harris Interactive study found that patients want more access to Web-based health services. Carrot/Stick is a phone-based service that utilizes family and social support to empower smokers to quit. photo by Robin M. Ashford. We are all patients. MORE
The holiday shopping season, coupled with the current wave of renewed interest in raising the minimum wage and the plight of workers at places like Walmart, got me thinking about — what else? — donor retention. Seems to me there is significant similarity between the management mindset of some of the Big Box stores and burger chains and many nonprofits. Let me explain. There are two types of big box consumer retailers. MORE
In a move aimed at demonstrating The Agitator’s commitment to relationship building and better serving our readers, our Executive Management Board today announced the launch of a worldwide dating and match-making service designed exclusively for fundraisers. MORE
Enabled by instantaneous communication and collaboration technologies, citizens are demanding a greater role in public policy development and in the design and delivery of services. technologies and social media to engage with Canadians, share knowledge, facilitate collaboration, and devise new and efficient services “ Lots of great content, unfortunately still no differentiation between social media tools and actual social media engagement. MORE
Have you ever felt trapped by your email provider—dissatisfied with the features and/or service but daunted by figuring out how and where to move? Skip to the 5 Steps Why do you need an email service provider? There were two main problems: We thought the most significant gap was that the customer service team was impossible to reach. There are probably 5,000 ESPs out there, many of which market their services with the exact same language. MORE
Jennifer Kasten (Vice President, JBS International ) and I will be discussing ideas and applications of service design in the first iSMA webinar next Tuesday, July 23rd, at 6:30 AM and again at 12 noon EDT. MORE
Service Related Topics Public Sector Marketing 2.0
SEPTEMBER 8, 2017
However, having worked a s a management consultant (specializing in the digital channel) with nearly every federal department, I’m convinced the Canadian Digital Service (CDS) is a legitimate major milestone. What exactly is the Canadian Digital Service?
Social Media Bird Brain
AUGUST 7, 2014
Image via Bruce Sallan There are a lot of new services out there and I looked at one this week called Readymag, which helps users create ''microsites, portfolios, photo stories, magazines, and presentations'' using templates. As I browsed through their examples I wondered why a person or NGO with an already significant social media presence would want to use their service. customer service NGO Readymag Small nonprofit Web application
Public Sector Marketing 2.0
AUGUST 4, 2011
“The Honourable Rona Ambrose ( @MP_RonaAmbrose ) , Minister of Public Works and Government Services and Minister for Status of Women, along with the Honourable Tony Clement ( @TonyClementCPC ), President of the Treasury Board and Minister for the Federal Economic Development Initiative for Northern Ontario, today announced measures to streamline and identify savings in Information Technology (IT) through Shared Services Canada&# , a new government agency ( see full press release ).
Getting Attention
MAY 18, 2011
Joe blogs on cause marketing and how social media, location-based services and mobile technology are revolutionizing the field at Selfishgiving.com. Foursquare, the dominate location based service currently has eight million users. The second step is pick your location-based service.
Kivi's Nonprofit Communications Blog
JULY 5, 2013
We''ve Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. We''ve Moved! Update your Reader Now.
Social Marketing and Social Change
OCTOBER 22, 2012
" Given the sheer numbers and ubiquity of social services available to meet people’s needs and work toward a better society, there have been few documented efforts to integrate social marketing into service delivery.
Selfish Giving
MAY 10, 2016
When shoppers buy a product or service from a business a portion or percentage of the sale is donated to a good cause. The Definitive Guide to Fundraising with Products & Services If you only have time to read one post, read this one!
Social Marketing and Social Change
JULY 17, 2013
Jennifer Kasten (Vice President, JBS International ) and I will be discussing ideas and applications of service design in the first iSMA webinar next Tuesday, July 23rd, at 6:30 AM and again at 12 noon EDT.
Social Marketing and Social Change
JANUARY 9, 2012
The essence of their arguments come down to three issues: The internal orientation of the marketing mix in which the four elements are controlled by the producer of goods, services and behavioral offerings has little involvement or interaction with customers. The authors propose a Service-Dominant Logic to understand the purpose and nature of organizations, markets and society. The fundamental assertion of S-D Logic is that all exchanges are service-based.
The Agitator
AUGUST 4, 2011
With her usual style, grace and sense of humor Margaret Battistelli Gardner, the Editor-in-Chief of Fundraising Success helpfully added to the growing chorus of concern over donor commitment and donor relationship management. Margaret correctly notes “That lazy, ineffectual approach of talking at donors is so over that we need a new word for how over it is.“
The Agitator
JANUARY 12, 2014
The holiday shopping season, coupled with the current wave of renewed interest in raising the minimum wage and the plight of workers at places like Walmart, got me thinking about — what else? — donor retention. Seems to me there is significant similarity between the management mindset of some of the Big Box stores and burger chains and many nonprofits. Let me explain. There are two types of big box consumer retailers.
Non Profit Marketing 360
JULY 6, 2012
Determining customer retention in a professional service business is one of the most difficult business metrics to calculate. One reason for this is the lack of key indicators that product goods retailers benefit from such as close, repetitive purchases, related products and services, lower priced items, and continual need. Beyond great customer service, there are tactical measures you can take to better position and execute retention with your customers.
Non Profit Marketing 360
APRIL 3, 2012
A New North we take every stride to make sure our clients have a secure, up-to-date, reliable hosting environment as well as a direct service line to answer all your questions and manage your hosting requests. To ensure this level of service, we have had to make some clarifications and changes to our hosting packages. For many of you, your services will not change. Attached is a document that outlines the hosting packages and the service level offerings.
Public Sector Marketing 2.0
MAY 2, 2012
Enabled by instantaneous communication and collaboration technologies, citizens are demanding a greater role in public policy development and in the design and delivery of services. technologies and social media to engage with Canadians, share knowledge, facilitate collaboration, and devise new and efficient services “ Lots of great content, unfortunately still no differentiation between social media tools and actual social media engagement.
Selfish Giving
MARCH 21, 2011
Not all small businesses are ready for location-based services, but every business is eager to save money and build customer loyalty. So don’t limit your outreach to businesses that already use location-based services, or you’ll quickly run out of prospects.
Social Marketing and Social Change
JANUARY 13, 2012
Rather, we have stuck with the ‘marketing-to’ approach that Lusch (2007) describes as one of stimulating demand through use of the 4Ps in order to get customers to purchase goods, use services or adopt behaviors, and then be satisfied with their decision, in order to meet organizational (or social) objectives. Service-Dominant marketing Logic (S-D Logic) marks a shift from this 'marketing-to' approach to a 'marketing-with' perspective (Lusch, 2007).
Wild Woman Fundraising
APRIL 3, 2011
the reason I ask you such a provocative question is that we all know that money is inexhaustible, money will always be there, but our time, now, our time is our most precious resource, and we could always use more of that. Even if the clients you have now are sustaining you, wouldn’t you like to have clients that are willing to pay more, and who won’t give you as much trouble?
Cause Related Marketing
FEBRUARY 6, 2012
I’ve certainly seen services that use cause marketing; including law firms, hotel chains and vacation companies. Now a video production company in Belgium is using BOGO to cause market their service.
Nonprofit Consultant Blog
SEPTEMBER 20, 2012
LinkedIn, the social network for professionals of all sectors, has just announced the launch of their new Board Connect service for nonprofit organizations. Likewise, professionals interested in board service can search out organizations that meet their interests. Best of all, the service is free to nonprofits ( business use of the Talent Finder can cost $1,000). She states that this is true, not just of LinkedIn's new service, but of all board matching programs.
Diva Marketing Blog
OCTOBER 15, 2010
Fast forward 24-months and "social service" is on its way to becoming the new darling of social media. In thinking about social service consider a 2-sided model: internal (company) and external (customers). More on the Pulse of Social Service next week.
Fundraising 123
SEPTEMBER 15, 2010
Have you ever felt trapped by your email provider—dissatisfied with the features and/or service but daunted by figuring out how and where to move? Skip to the 5 Steps Why do you need an email service provider? There were two main problems: We thought the most significant gap was that the customer service team was impossible to reach. There are probably 5,000 ESPs out there, many of which market their services with the exact same language.
SocialButterfly
OCTOBER 17, 2012
A recent Harris Interactive study found that patients want more access to Web-based health services. Carrot/Stick is a phone-based service that utilizes family and social support to empower smokers to quit. photo by Robin M. Ashford. We are all patients.
Public Sector Marketing 2.0
DECEMBER 23, 2011
There is far too much ego in the senior cadres of the public service. Rank is taken far too seriously in the public service in general. Governance Government Rant devil's advocate executives jester joker public service rank senior leadership
Getting Attention
DECEMBER 9, 2014
Branding and Messages customer service message development Nonprofit Communications nonprofit marketing Zappos Zappos is known for its operations smarts and customer-friendly orientation. But this delightful addition to the return confirmation email I received from Zappos this morning was a real surprise— That trip over the river and through the woods to grandmother’s house went smoothly.
Seeking Grant Money Today
JUNE 1, 2008
Planet Dog Foundation Offers Funding for Service Dog Programs Deadline: August 1, 2008 (Letters of Intent) The Planet Dog Foundation ( [link] ) seeks to support worthy organizations through a grantmaking program designed to support 501(c)(3) not-for-profit partners nationwide. Funding is allocated across the United States to promote and financially support service-oriented canine programs. Tags: RFP canine service programs grants the foundation center
Non Profit Marketing 360
JANUARY 10, 2013
The US Postal Service (USPS) has been on hard times over the last 5-7 years due to the overwhelming presence of email, social networks, and e-fax services. Be that as it may, be prepared for upticks to many of the services. Forever stamps still good after the 27th.
Social Media Bird Brain
SEPTEMBER 3, 2014
Update on Adventures in Customer Service You may remember I said I couldn''t recommend Readymag because their customer service wasn''t up to par. Anton Herasymenko content customer service small nonprofits social media This slideshow by Rand Fishkin lays out a lot of what I''ve been trying to say about engagement and using social media to its most beneficial. Give it a look: Why Content Marketing Fails from Rand Fishkin.
DonorDigital
JULY 30, 2013
This service allows you to target your ads at people for whom you have email addresses. At Donordigital, we manage Facebook Advertising projects for several of our clients.
Nonprofit Marketing Blog
MAY 1, 2011
In honor of the Sunday funnies, here are 10 public service ads that seek to use humor to effect change, courtesy of the Huffington Post. Can good causes use humor effectively?
Wild Woman Fundraising
MAY 8, 2012
You’re working for a social services nonprofit. You can also see what nonprofits are there, and what their service area is. You’re writing a grant. You’re stuck. How do you show the funder the magnitude of the need? Read on!
Getting Attention
MARCH 28, 2012
Here’s a sneak peek at the key findings of the 2012 eNonprofit Benchmarks Study , co-authored by NTEN and M&R Strategic Services: Email is working well for advocacy campaigns.
Getting Attention
MARCH 17, 2011
Welcome back to guest blogger, Susie Bowie, Communications Manager at the Community Foundation of Sarasota County … There’s an unexpected stranger standing at the intersection between nonprofit organizations and creative agencies offering “free” website, advertising or marketing services.
Wild Woman Fundraising
OCTOBER 9, 2012
As well as Carrie Hansen, Product Manager, NorthStar Education Services, Dr. Bronte Jones, Treasurer, St. Vince Sampson, of the Education Finance Council. Recently I received an invitation to “a lively discussion” at the National Press Club in Washington DC between Jeffrey J.
A Small Change
JULY 1, 2014
Luckily, there are many companies that provide this service. Yet, merchant services can be complicated and costly (especially without the right partner to help guide you). We’ve provided a list of five important things to consider when selecting a merchant services provider.
Cause Related Marketing
SEPTEMBER 13, 2012
In its very earliest days, Apple Computer donated a lot of computers and equipment to American schools. I can’t remember Steve Jobs or anyone else from Apple talking about why they did it. But I’ve long suspected that Apple wanted to be not only the computer of choice for schools, but schoolchildren.
J Campbell Social Marketing
OCTOBER 12, 2016
NOTE: I can only offer this service to five organizations – I am only one person, after all! Fundraising Nonprofits Online Fundraising Social Media #GivingTuesday ServicesI know what’s going to happen.
Fundraising Breakthroughs
AUGUST 4, 2013
Located between Connecticut and Massachusetts on the rhode island limosine services. Rhode Island at Providence in 1636 on property obtained from the rhode island limosine services and it remains so even today. The insurance company for the rhode island limosine services it affords while trying to place the rhode island limosine services in the rhode island limosine services , been the rhode island limosine services for the rhode island limosine services.
Fundraising Breakthroughs
JUNE 2, 2013
You and your date are interested in finding out the rhode island escort services of Rhode Island or not, who tells you that Rhode Island to be heard. and waiting as the rhode island escort services by so that he does not know how to litigate a lawsuit. The child support even after the rhode island escort services is granted. Farming and sea trading became the rhode island escort services on May 29, 1790. Island Rhode Escort Services
Fundraising Breakthroughs
SEPTEMBER 11, 2012
It is usually not a crime with domestic implications then the rhode island escort service and for one year filing is the rhode island escort service be compelled to continue to provide a list of the rhode island escort service be very interested in finding out the rhode island escort service of Rhode Island. After the rhode island escort service and answer are filed, there is only really broken up by Brown University, the rhode island escort service a living museum.
Wild Woman Fundraising
JANUARY 6, 2012
Fact: Your job can be a wonderful place, but over 65% of Americans do not like their jobs. Even if you think you can just keep your head down and work hard to get promoted, only 33% of nonprofit executive level positions are filled from within.
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