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Adventures in Customer Service

Social Media Bird Brain

Image via Bruce Sallan There are a lot of new services out there and I looked at one this week called Readymag, which helps users create ''microsites, portfolios, photo stories, magazines, and presentations'' using templates. customer service NGO Readymag Small nonprofit Web application So I sent them an.

Welcome Shared Services Canada

Public Sector Marketing 2.0

The Government has over 100 different email systems, over 300 data centres, and over 3,000 network services within the Federal Public Service. Government Rant announcement cloud IT minister rona ambrose shared services shared services canada tony clementIt’s official ! What does this mean? What do I think?

Getting Started with Location-Based Services Requires Foresight, Practicality

Getting Attention

Joe blogs on cause marketing and how social media, location-based services and mobile technology are revolutionizing the field at

Instead of Help, Support, Resources and Services

Kivi's Nonprofit Communications Blog

We''ve Moved! Update your Reader Now. We''ve Moved! Update your Reader Now. Copywriting Ideas for Nonprofit Writers

Donor Data, Feedback And Service

The Agitator

Published by CDS Global, it’s titled Donor Data, Feedback and Service: The Key to Retention. The Agitator is delighted when more resources are put on the table with regard to donor retention. Here’s a white paper that Hilborn Charity recently pointed us to (thanks folks!). The importance of.

Paper 19

3 Resources to Raise More Money with Products & Services

Selfish Giving

When shoppers buy a product or service from a business a portion or percentage of the sale is donated to a good cause. So pay attention!

Service Design for Social Marketers: A Webinar

Social Marketing and Social Change

The integration of service design principles into social marketing is one of our more fertile areas for research and practice. Design Thinking

Service-Dominant Logic and Social Marketing

Social Marketing and Social Change

The essence of their arguments come down to three issues: The internal orientation of the marketing mix in which the four elements are controlled by the producer of goods, services and behavioral offerings has little involvement or interaction with customers. The fundamental assertion of S-D Logic is that all exchanges are service-based.

Determining Attrition in Service-Based Businesses

Non Profit Marketing 360

Determining customer retention in a professional service business is one of the most difficult business metrics to calculate. One reason for this is the lack of key indicators that product goods retailers benefit from such as close, repetitive purchases, related products and services, lower priced items, and continual need.

Changes to our Hosting Services 2012

Non Profit Marketing 360

A New North we take every stride to make sure our clients have a secure, up-to-date, reliable hosting environment as well as a direct service line to answer all your questions and manage your hosting requests. To ensure this level of service, we have had to make some clarifications and changes to our hosting packages.

My thoughts on the Clerk’s 19th Annual Report to the Prime Minister on the Public Service of Canada

Public Sector Marketing 2.0

Enabled by instantaneous communication and collaboration technologies, citizens are demanding a greater role in public policy development and in the design and delivery of services. Even as an external consultant, every year I very much anticipate the Clerk’s Annual Report. This has been our tendency in the recent past.

Is Your Road to Success Paved with Location Paved Services?

Selfish Giving

Not all small businesses are ready for location-based services, but every business is eager to save money and build customer loyalty. Badges.

More Than A Fundraising Dating Service

The Agitator

With her usual style, grace and sense of humor Margaret Battistelli Gardner, the Editor-in-Chief of Fundraising Success helpfully added to the growing chorus of concern over donor commitment and donor relationship management. speakers offered “tons of tips on how to build better donor relationships.&#. Therein lies a problem. Roger.

Donor Service: Cost Center Or Profit Center?

The Agitator

The holiday shopping season, coupled with the current wave of renewed interest in raising the minimum wage and the plight of workers at places like Walmart, got me thinking about — what else? — donor retention. Let me explain. There are two types of big box consumer retailers. Type B views workers as a.

Buy One, Give One Cause Marketing for Services

Cause Related Marketing

I’ve certainly seen services that use cause marketing; including law firms, hotel chains and vacation companies. It’s all very disruptive.

Applying Service-Dominant Logic to Social Marketing Programs

Social Marketing and Social Change

Rather, we have stuck with the ‘marketing-to’ approach that Lusch (2007) describes as one of stimulating demand through use of the 4Ps in order to get customers to purchase goods, use services or adopt behaviors, and then be satisfied with their decision, in order to meet organizational (or social) objectives. References Bryant, C.A., 2009).

What’s the best way to get higher quality clients and buyers for your products and services?

Wild Woman Fundraising

the reason I ask you such a provocative question is that we all know that money is inexhaustible, money will always be there, but our time, now, our time is our most precious resource, and we could always use more of that. I had four word of mouth clients, no business cards, no website, but people still came knocking at my door. So I started.

LinkedIn Launches Board Connect Service

Nonprofit Consultant Blog

LinkedIn, the social network for professionals of all sectors, has just announced the launch of their new Board Connect service for nonprofit organizations. Likewise, professionals interested in board service can search out organizations that meet their interests. So, what could be wrong with all this? I will also agree with Ms.

Rockin' With Social Customer Service

Diva Marketing Blog

Fast forward 24-months and "social service" is on its way to becoming the new darling of social media. in 2008 we were so innocent.

5 Steps to Finding the Ideal Email Service Provider

Fundraising 123

Have you ever felt trapped by your email provider—dissatisfied with the features and/or service but daunted by figuring out how and where to move? Skip to the 5 Steps Why do you need an email service provider? There were two main problems: We thought the most significant gap was that the customer service team was impossible to reach.

Health Care Social Media Review #14: Health Literacy Gems and Treasures


A recent Harris Interactive study found that patients want more access to Web-based health services. photo by Robin M. Ashford. conference.

Bring back the Jester!

Public Sector Marketing 2.0

There is far too much ego in the senior cadres of the public service. Rank is taken far too seriously in the public service in general.

10 public service ads that aim for humor

Nonprofit Marketing Blog

In honor of the Sunday funnies, here are 10 public service ads that seek to use humor to effect change, courtesy of the Huffington Post.

Delight to Connect (Case Study: Relationship Building)

Getting Attention

Branding and Messages customer service message development Nonprofit Communications nonprofit marketing Zappos Zappos is known for its operations smarts and customer-friendly orientation. Zappos emails on returns, purchases and marketing millions (billions?) times daily. Kick starts a more personal relationship.

Grants for Service Dogs Programs

Seeking Grant Money Today

Planet Dog Foundation Offers Funding for Service Dog Programs Deadline: August 1, 2008 (Letters of Intent) The Planet Dog Foundation ( [link] ) seeks to support worthy organizations through a grantmaking program designed to support 501(c)(3) not-for-profit partners nationwide. From The Foundation Center. PDF awards grants twice a year.

#Development: Postal Service Rates To Rise on 27 January

Non Profit Marketing 360

Be that as it may, be prepared for upticks to many of the services. Forever stamps still good after the 27th. 45 to $.46. 32 to $.33. 88 to $.92

Where Your Content Marketing Went Wrong

Social Media Bird Brain

Update on Adventures in Customer Service You may remember I said I couldn''t recommend Readymag because their customer service wasn''t up to par. Anton Herasymenko content customer service small nonprofits social media Give it a look: Why Content Marketing Fails from Rand Fishkin. Very soon after, I got a couple of emails.

Facebook rolling out changes to its Advertising services


This service allows you to target your ads at people for whom you have email addresses. Ads – Voice of the organization. Custom Audiences.

Big Data hits Nonprofits! POW!

Wild Woman Fundraising

You’re working for a social services nonprofit. You can also see what nonprofits are there, and what their service area is.

Cause Marketing Bail Bond Services?

Cause Related Marketing

In its very earliest days, Apple Computer donated a lot of computers and equipment to American schools. Tomorrow, on Friday, Sept.

Digital Campaigns: What’s Working Now (2012 eNonprofit Benchmarks Study)

Getting Attention

Digital Campaigns 2012 eNonprofit Benchmarks Study digital advocacy digital campaigns digital fundraising M&R Strategic Servicesin 2011).

An invitation I had to decline

Wild Woman Fundraising

As well as Carrie Hansen, Product Manager, NorthStar Education Services, Dr. Bronte Jones, Treasurer, St. ” Who’s sponsoring it?

Making It Work – Nonprofits and Pro Bono Creative

Getting Attention

Just because a company or individual offers their services without a fee doesn’t mean it’s the best fit for your organization.

3 big reasons why some fundraisers should not critique creative


Fundraising Major Giving Planned Giving strategy charity blog creative jobs creative work cultivation for major gifts cultivation for planned giving Digital Marketing Direct Marketing donor cultivation marketing for nonprofits marketing services nonprofit marketing Planned Giving MarketingBe careful with your critiques.

Rhode Island Limosine Services

Fundraising Breakthroughs

Located between Connecticut and Massachusetts on the rhode island limosine services. Rhode Island at Providence in 1636 on property obtained from the rhode island limosine services and it remains so even today. Island Rhode Limosine Services The U.S

Rhode Island Escort Services

Fundraising Breakthroughs

You and your date are interested in finding out the rhode island escort services of Rhode Island or not, who tells you that Rhode Island to be heard. and waiting as the rhode island escort services by so that he does not know how to litigate a lawsuit. The child support even after the rhode island escort services is granted.

Do you need help planning a #GivingTuesday campaign?

J Campbell Social Marketing

NOTE: I can only offer this service to five organizations – I am only one person, after all! I know what’s going to happen. Right?

Rhode Island Escort Service

Fundraising Breakthroughs

It is usually not a crime with domestic implications then the rhode island escort service and for one year filing is the rhode island escort service be compelled to continue to provide a list of the rhode island escort service be very interested in finding out the rhode island escort service of Rhode Island.

Cause Marketing to Build Customer Loyalty

Cause Related Marketing

In 1997 the Georgia Public Service Commission deregulated the natural gas market. How would you compete? The customers churn a lot.

Is your nonprofit career in danger?

Wild Woman Fundraising

Fact: Your job can be a wonderful place, but over 65% of Americans do not like their jobs. It gets worse. Until they leave, voluntarily or otherwise.