In the piece, I talk about the frustrations communications directors share with us every day via our training and mentoring programs, as well as data from the 2016 Nonprofit Communications Trends Report on job satisfaction among nonprofit communications directors. MORE
What’s more important – donor satisfaction or their experience with your org? Kevin Schulman argues it’s the latter in Don’t Measure Donor Satisfaction (it is a waste); Instead Measure and Act on Donor Experience. We’ve almost made it to the weekend! Let’s celebrate with some Mixed Links… Are you a nonprofit with a budget under $2 million? Sign up to take the Individual Donor Benchmark Survey. MORE
Feel great satisfaction in doing so. Kirsten McIlvenna. Here’s the latest installment in our series on the “Day in the Life” of nonprofit communicators, where we ask you to describe your day in your own words. We want more stories! MORE
You’ll need to be prepared to promote online donations during and after the event so that attendees have the opportunity to express their satisfaction. Kerri Moore. Holding a fundraising event soon? Use these tips from Kerri Moore, Director of Marketing at Booster to get the word out. MORE
The latest stats from Giving USA might be cause for smug satisfaction. Overall giving in the U.S. reached record highs at $373.25 billion in 2015, up 4.1% from the previous year. This amount covers giving from US-based individuals and institutions to US-based 501(c)3 nonprofit organizations. [I I come from the advocacy world and would note that this amount doesn’t include giving to the many nonprofits that engage in significant lobbying activities, which is not tax-deductible.] MORE
But instead of this rather standard issue campaign, what if instead Pizza Hut offered a donation to your charity of choice… say $0.25… plus the opportunity to donate a much larger amount when you respond to customer satisfaction survey? MORE
At the bottom of the receipt was an 800-number keyed to a customer satisfaction survey. The satisfaction survey at a regional seafood restaurant gives me a code that garners a free dessert when I complete their survey. Framed that way customer satisfaction surveys qualify as natural fit for cause marketing. Online customer satisfaction surveys represent another chance to do some cause marketing and, perhaps, some marketing for the cause. MORE
The biggest challenge I have is being realistic–breaking down large projects into discrete tasks that can be “checked off the list&# which generates a motivating sense of satisfaction. Take three minutes to view this pithy video guide to shaping a to-do list that’ll increase your productivity and satisfaction. Last Friday, like every Friday, I ended the workday by composing a to-do list for the following week. MORE
“Donors have a greater feeling of satisfaction when they help your campaign cross the finish line, rather than when they help it get off the ground. I’m constantly reminding people that fundraising is about facilitating and helping donors feel good ! MORE
Job satisfaction is also significantly higher among staff on integrated teams. We need to break down the barriers preventing fundraising and marketing staff from cooperating in order to get the best results. The advice to get rid of “silos” is nothing new. MORE
Sarah is responsible for managing the production and customer support department concerning client contract fulfillment, increasing client retention, and customer satisfaction. Sarah Tedesco. We’ve talked before about segmenting your email list to send more relevant communications. MORE
S tart up a donor advisory board of folks willing to share 5-10 minutes/monthly to help you improve your donor satisfaction. Donor retention is an absolute priority (again) for 2014. Yet the path to donor retention success remains elusive for so many organizations. How about yours? MORE
It’s the ONLY way to ensure our marketing and fundraising content is relevant, while fueling our personal satisfaction. She got me… The rain was pouring down this morning as our daughter, Charlotte, was getting ready to walk to school, so I caved and drove her. And I’m glad I did. MORE
He starts to changes some of his behaviors and actions, finding that the more he does differently, the more he learns, and the more satisfaction he gets. There’s lots to learn from Phil’s slog to satisfaction: 1. via GIPHY. Punxsutawney Phil predicted an early spring this morning, and I’m thrilled we’re not going to get stuck in the snow. In fact, it’s melting fast in the 50-degree sun right outside my New Jersey window. MORE
And, as pointed out in Part 1, ‘what matters’ is not general or overall satisfaction. In Part 1 I indicated why measuring specific donor experiences represents such a fundamental shift in mindset for most organizations. However, it’s a shift well worth making because measuring the donor experience at various interaction points — and of course acting on what you learn — is one of the ways a nonprofit can grow. MORE
12) Movement is one of the methods Beth Kanter credits for her satisfaction and productivity, and she explains the whys and hows of movement as productivity boon here. MORE
all-around personal satisfaction) vs. the career-building/brand development/income lens I’ve used as a primary filter for so long. I’ll be sharing my progress (or not) in morphing my professional and personal satisfaction. Professional Development Nonprofit Communications nonprofit marketing professional lifecycle radical sabbatical sabbatical satisfaction MORE
Flip Frustration to Satisfaction. We’re so focused on “urgent” to-dos and right-now campaigns that it’s easy to overlook a valuable engagement opportunity: Your website’s “page not found” page (a.k.a. 404 error page). MORE
Bonus—Greater satisfaction in doing the most important things right, and a far greater chance of increased impact! . Please tell us what you’re doing to strengthen supporter relationships, and what’s in your way. Thanks! Read Part 1 here. MORE
I was hugely impressed and indicated my expectation that Greenpeace would probably do more than merely bask in the satisfaction that I was one of (then) 5 million viewers of their powerful video. MORE
Our conversation centered around four must-dos for personal and professional satisfaction: Know your strengths (Leili recommends StrengthsFinder 2.0 ). Guest blogger Stephanie Bowen leads communications and marketing for Mobile Alliance for Maternal Action (MAMA). Howdy y’all! Just back from Austin and this year’s NTEN Conference (#15NTC) , and I’m buzzing with energy from all I learned and those I met. MORE
It’s the only way to feel fully at ease in your job, to nurture the relationships you need for success and satisfaction (for you and your organization), and to bring the greatest value to your role and responsibilities. Do you bring yourself—with your passions, personal history, and personality—to work, or do you check “the real you” at the front door? Here’s hoping you bring “all of you” to work. MORE
In short, finishing tasks that are incomplete gives all of us a huge sense of satisfaction. MORE
Join Kivi and Me for this Free Webinar. Learn How to. Set the Big-Picture Marketing Goals that. Take You Where You Want to Go! My friend and colleague Kivi Leroux Miller and I have heard so many of you say that your marketing isn’t all it could be. And worse, you don’t know where to start to fix it. MORE
Are you tweeting for your cause or company? Are you posting on facebook for your cause? Are you updating a website or blog for your nonprofit, charity, or corporation? Then you’re a community manager. Which would you rather be? This guy? Or her? MORE
You can actually get more job satisfaction by satisfying the wants needs and desires of your donors, board members, volunteers and supporters. Recommendations. >> 5 Opportunities to Boost Giving, Donor Loyalty, and Job Satisfaction. >> Another highly requested blog post on why people give. The post How to get tremendous satisfaction from satisfaction appeared first on MarketSmart | . Fundraising best practices for fundraising job satisfaction Lead Generation MORE
Nonetheless, customer satisfaction was low because shoppers said they felt pressure to buy more than they needed or wanted. Customer Satisfaction Surveys DECA the Ultimate Question cause marketingLast Friday I was a judge at my State’s DECA convention and a student suggested a way to track customer service that has real potential as a cause marketing overlay. The case study that was given to the students I judged had to do with a chain of electronics superstores. MORE
Like the satisfaction I feel after doing my monthly stint at the local food pantry, or my husband, Sean, and daughter, Charlotte, feel after their weekly shift at the youth garden, where they grow and harvest vegetables for another local food bank. MORE
bonding and satisfaction. long-term bonding, and satisfaction all around. Here are some ways teamwork can boost productivity and satisfaction in your org : Extend Reach & Results w/Your All-Org Team of Messengers. MORE
But for today, here’s a little data niblet to hold you over until next week: The level of confidence that nonprofit communications staff have in their skills is going up, but their job satisfaction is down. Why do you think job satisfaction is down this year? MORE
Professional Development nonprofit Nonprofit Communications nonprofit marketing sabbatical satisfaction work behind the work Today’s the day—the last blog post before my two-month sabbatical which begins Friday. I’m taking this time to reboot, and to see what bubbles up. MORE
We want immediate satisfaction. You may have heard that the reason why people give is because they were asked. For many years, this saying has motivated fundraisers to get out there and “make the ask”. And, to a certain extent, they are right. MORE
Which produces the most job satisfaction for staff? According to our research, 75% of nonprofit communications teams are organized in one of four ways, based on how the workload for the team is created. We’ve labeled these teams: Integrated. Centralized. Internal Agency. CEO-Led. MORE
I was wondering who might have created the first survey ever. . My search led me to Charles the Great, the “Father of Europe.” ” Apparently, in AD 771 , he created what might have been the first survey to help him understand his own kingdom. MORE
Lead Generation Major Giving Planned Giving strategy donor satisfaction donor strategy Fundraising fundraising tactics that work fundraising tools and techniques marketsmart questions to ask donorsHere are the top 10 reasons why donors like taking donor surveys: 1. MORE
Job satisfaction litmus test : We’ve seen many reports on job satisfaction, or the lack thereof, especially from development directors and executive directors. MORE
For example, in this year’s report across the 10 mission categories, there are no significant differences by mission on how they rated their own communications effectiveness, how they scored on our Marketing Maturity scale, or for communications staff job satisfaction. MORE
Orthotic insole maker Sole offers a cause marketing approach that addresses a different side of business than I’ve ever seen before. Although details are sketchy, when you return one of their insoles within 90 days of purchase (their standard return timeframe) a donation of some amount comes to the shoe charity Soles4Souls. In addition to insoles (the company prefers the word ‘footbeds’) Sole sells shoes, flip flops, and socks. MORE
Or, if there’s specific issue, person or gap that’s blocking you from the outcomes and satisfaction you desire, please blog on that. I’m thrilled to host April’s Nonprofit Blog Carnival, and hope you’ll blog on this topic so vital to the power of our field and momentum of our causes— the methods and tools you use to stay focused, productive and happy on the job (or the barrier that keeps you from getting there). MORE
Then launch them with this toolkit in hand, so they generate the greatest engagement, donations, and personal satisfaction possible. Flickr: Chip Griffin. The pressure is on to connect and mobilize your people as the world in which we work grows increasingly complex, crowded, and uncertain. MORE
6) Connect with peers in the field to build satisfaction and smarts: Graphic designer Julia Reich uses summertime’s slight dip in her firm’s client work to build relationships (and strategic alliances) with other nonprofit marketers. MORE
I prefer questions that get at why the donor supports you and their satisfaction with your work and communications with them. I’m getting a lot of questions about questions — the ones you should ask donors or other supporters of your work in surveys. MORE
It’s your passport to impact, focus and satisfaction. Noland Hoshino, Zan McColloch-Lussier and Ash Shepherd teamed up to produce the Social Media Road Map , an all-you-need-but-not more mini-guide to help nonprofits like yours plan, implement and measure your social media engagement. MORE
Satisfaction Related Topics Getting Attention
APRIL 29, 2014
12) Movement is one of the methods Beth Kanter credits for her satisfaction and productivity, and she explains the whys and hows of movement as productivity boon here.
Cause Related Marketing
FEBRUARY 22, 2011
But instead of this rather standard issue campaign, what if instead Pizza Hut offered a donation to your charity of choice… say $0.25… plus the opportunity to donate a much larger amount when you respond to customer satisfaction survey?
Getting Attention
APRIL 18, 2011
Join Kivi and Me for this Free Webinar. Learn How to. Set the Big-Picture Marketing Goals that. Take You Where You Want to Go! My friend and colleague Kivi Leroux Miller and I have heard so many of you say that your marketing isn’t all it could be. And worse, you don’t know where to start to fix it.
Getting Attention
SEPTEMBER 17, 2014
all-around personal satisfaction) vs. the career-building/brand development/income lens I’ve used as a primary filter for so long. I’ll be sharing my progress (or not) in morphing my professional and personal satisfaction. Professional Development Nonprofit Communications nonprofit marketing professional lifecycle radical sabbatical sabbatical satisfaction
iMarketSmart
MARCH 20, 2017
Lead Generation Major Giving Planned Giving strategy donor satisfaction donor strategy Fundraising fundraising tactics that work fundraising tools and techniques marketsmart questions to ask donorsHere are the top 10 reasons why donors like taking donor surveys: 1.
Cause Related Marketing
APRIL 18, 2012
Orthotic insole maker Sole offers a cause marketing approach that addresses a different side of business than I’ve ever seen before. Although details are sketchy, when you return one of their insoles within 90 days of purchase (their standard return timeframe) a donation of some amount comes to the shoe charity Soles4Souls. In addition to insoles (the company prefers the word ‘footbeds’) Sole sells shoes, flip flops, and socks.
Kivi's Nonprofit Communications Blog
JANUARY 11, 2017
But for today, here’s a little data niblet to hold you over until next week: The level of confidence that nonprofit communications staff have in their skills is going up, but their job satisfaction is down. Why do you think job satisfaction is down this year?
Getting Attention
JUNE 25, 2014
Professional Development nonprofit Nonprofit Communications nonprofit marketing sabbatical satisfaction work behind the work Today’s the day—the last blog post before my two-month sabbatical which begins Friday. I’m taking this time to reboot, and to see what bubbles up.
Wild Woman Fundraising
MARCH 29, 2011
Are you tweeting for your cause or company? Are you posting on facebook for your cause? Are you updating a website or blog for your nonprofit, charity, or corporation? Then you’re a community manager. Which would you rather be? This guy? Or her?
Cause Related Marketing
MARCH 5, 2012
Nonetheless, customer satisfaction was low because shoppers said they felt pressure to buy more than they needed or wanted. Customer Satisfaction Surveys DECA the Ultimate Question cause marketingLast Friday I was a judge at my State’s DECA convention and a student suggested a way to track customer service that has real potential as a cause marketing overlay. The case study that was given to the students I judged had to do with a chain of electronics superstores.
Getting Attention
NOVEMBER 18, 2015
Job satisfaction litmus test : We’ve seen many reports on job satisfaction, or the lack thereof, especially from development directors and executive directors.
Getting Attention
SEPTEMBER 14, 2016
bonding and satisfaction. long-term bonding, and satisfaction all around. Here are some ways teamwork can boost productivity and satisfaction in your org : Extend Reach & Results w/Your All-Org Team of Messengers.
iMarketSmart
JULY 17, 2017
I was wondering who might have created the first survey ever. . My search led me to Charles the Great, the “Father of Europe.” ” Apparently, in AD 771 , he created what might have been the first survey to help him understand his own kingdom.
Getting Attention
MAY 10, 2010
The biggest challenge I have is being realistic–breaking down large projects into discrete tasks that can be “checked off the list&# which generates a motivating sense of satisfaction. Take three minutes to view this pithy video guide to shaping a to-do list that’ll increase your productivity and satisfaction. Last Friday, like every Friday, I ended the workday by composing a to-do list for the following week.
Getting Attention
FEBRUARY 17, 2016
Flip Frustration to Satisfaction. We’re so focused on “urgent” to-dos and right-now campaigns that it’s easy to overlook a valuable engagement opportunity: Your website’s “page not found” page (a.k.a. 404 error page).
Kivi's Nonprofit Communications Blog
JANUARY 24, 2017
For example, in this year’s report across the 10 mission categories, there are no significant differences by mission on how they rated their own communications effectiveness, how they scored on our Marketing Maturity scale, or for communications staff job satisfaction.
The Agitator
APRIL 18, 2017
In short, finishing tasks that are incomplete gives all of us a huge sense of satisfaction.
Kivi's Nonprofit Communications Blog
JANUARY 21, 2016
Job satisfaction is also significantly higher among staff on integrated teams. We need to break down the barriers preventing fundraising and marketing staff from cooperating in order to get the best results. The advice to get rid of “silos” is nothing new.
Getting Attention
JULY 28, 2015
Bonus—Greater satisfaction in doing the most important things right, and a far greater chance of increased impact! . Please tell us what you’re doing to strengthen supporter relationships, and what’s in your way. Thanks! Read Part 1 here.
The Agitator
JUNE 14, 2016
The latest stats from Giving USA might be cause for smug satisfaction. Overall giving in the U.S. reached record highs at $373.25 billion in 2015, up 4.1% from the previous year. This amount covers giving from US-based individuals and institutions to US-based 501(c)3 nonprofit organizations. [I I come from the advocacy world and would note that this amount doesn’t include giving to the many nonprofits that engage in significant lobbying activities, which is not tax-deductible.]
Getting Attention
JANUARY 9, 2014
S tart up a donor advisory board of folks willing to share 5-10 minutes/monthly to help you improve your donor satisfaction. Donor retention is an absolute priority (again) for 2014. Yet the path to donor retention success remains elusive for so many organizations. How about yours?
The Agitator
AUGUST 3, 2014
I was hugely impressed and indicated my expectation that Greenpeace would probably do more than merely bask in the satisfaction that I was one of (then) 5 million viewers of their powerful video.
Kivi's Nonprofit Communications Blog
JUNE 10, 2014
I prefer questions that get at why the donor supports you and their satisfaction with your work and communications with them. I’m getting a lot of questions about questions — the ones you should ask donors or other supporters of your work in surveys.
Kivi's Nonprofit Communications Blog
MARCH 9, 2017
Which produces the most job satisfaction for staff? According to our research, 75% of nonprofit communications teams are organized in one of four ways, based on how the workload for the team is created. We’ve labeled these teams: Integrated. Centralized. Internal Agency. CEO-Led.
Kivi's Nonprofit Communications Blog
FEBRUARY 26, 2016
What’s more important – donor satisfaction or their experience with your org? Kevin Schulman argues it’s the latter in Don’t Measure Donor Satisfaction (it is a waste); Instead Measure and Act on Donor Experience. We’ve almost made it to the weekend! Let’s celebrate with some Mixed Links… Are you a nonprofit with a budget under $2 million? Sign up to take the Individual Donor Benchmark Survey.
The Agitator
FEBRUARY 29, 2016
And, as pointed out in Part 1, ‘what matters’ is not general or overall satisfaction. In Part 1 I indicated why measuring specific donor experiences represents such a fundamental shift in mindset for most organizations. However, it’s a shift well worth making because measuring the donor experience at various interaction points — and of course acting on what you learn — is one of the ways a nonprofit can grow.
Getting Attention
MAY 24, 2017
It’s the only way to feel fully at ease in your job, to nurture the relationships you need for success and satisfaction (for you and your organization), and to bring the greatest value to your role and responsibilities. Do you bring yourself—with your passions, personal history, and personality—to work, or do you check “the real you” at the front door? Here’s hoping you bring “all of you” to work.
Getting Attention
FEBRUARY 2, 2016
He starts to changes some of his behaviors and actions, finding that the more he does differently, the more he learns, and the more satisfaction he gets. There’s lots to learn from Phil’s slog to satisfaction: 1. via GIPHY. Punxsutawney Phil predicted an early spring this morning, and I’m thrilled we’re not going to get stuck in the snow. In fact, it’s melting fast in the 50-degree sun right outside my New Jersey window.
Getting Attention
OCTOBER 22, 2014
It’s the ONLY way to ensure our marketing and fundraising content is relevant, while fueling our personal satisfaction. She got me… The rain was pouring down this morning as our daughter, Charlotte, was getting ready to walk to school, so I caved and drove her. And I’m glad I did.
Kivi's Nonprofit Communications Blog
SEPTEMBER 12, 2016
Feel great satisfaction in doing so. Kirsten McIlvenna. Here’s the latest installment in our series on the “Day in the Life” of nonprofit communicators, where we ask you to describe your day in your own words. We want more stories!
iMarketSmart
FEBRUARY 19, 2016
We want immediate satisfaction. You may have heard that the reason why people give is because they were asked. For many years, this saying has motivated fundraisers to get out there and “make the ask”. And, to a certain extent, they are right.
Kivi's Nonprofit Communications Blog
MARCH 29, 2016
In the piece, I talk about the frustrations communications directors share with us every day via our training and mentoring programs, as well as data from the 2016 Nonprofit Communications Trends Report on job satisfaction among nonprofit communications directors.
Kivi's Nonprofit Communications Blog
JULY 26, 2016
You’ll need to be prepared to promote online donations during and after the event so that attendees have the opportunity to express their satisfaction. Kerri Moore. Holding a fundraising event soon? Use these tips from Kerri Moore, Director of Marketing at Booster to get the word out.
Getting Attention
JUNE 27, 2012
It’s your passport to impact, focus and satisfaction. Noland Hoshino, Zan McColloch-Lussier and Ash Shepherd teamed up to produce the Social Media Road Map , an all-you-need-but-not more mini-guide to help nonprofits like yours plan, implement and measure your social media engagement.
Getting Attention
JULY 17, 2013
Like the satisfaction I feel after doing my monthly stint at the local food pantry, or my husband, Sean, and daughter, Charlotte, feel after their weekly shift at the youth garden, where they grow and harvest vegetables for another local food bank.
Getting Attention
JANUARY 24, 2017
Then launch them with this toolkit in hand, so they generate the greatest engagement, donations, and personal satisfaction possible. Flickr: Chip Griffin. The pressure is on to connect and mobilize your people as the world in which we work grows increasingly complex, crowded, and uncertain.
Getting Attention
MARCH 26, 2014
Or, if there’s specific issue, person or gap that’s blocking you from the outcomes and satisfaction you desire, please blog on that. I’m thrilled to host April’s Nonprofit Blog Carnival, and hope you’ll blog on this topic so vital to the power of our field and momentum of our causes— the methods and tools you use to stay focused, productive and happy on the job (or the barrier that keeps you from getting there).
Kivi's Nonprofit Communications Blog
SEPTEMBER 16, 2015
Sarah is responsible for managing the production and customer support department concerning client contract fulfillment, increasing client retention, and customer satisfaction. Sarah Tedesco. We’ve talked before about segmenting your email list to send more relevant communications.
iMarketSmart
OCTOBER 12, 2016
“Donors have a greater feeling of satisfaction when they help your campaign cross the finish line, rather than when they help it get off the ground. I’m constantly reminding people that fundraising is about facilitating and helping donors feel good !
Getting Attention
MARCH 10, 2015
Our conversation centered around four must-dos for personal and professional satisfaction: Know your strengths (Leili recommends StrengthsFinder 2.0 ). Guest blogger Stephanie Bowen leads communications and marketing for Mobile Alliance for Maternal Action (MAMA). Howdy y’all! Just back from Austin and this year’s NTEN Conference (#15NTC) , and I’m buzzing with energy from all I learned and those I met.
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