iMarketSmart

APRIL 4, 2016

You can actually get more job satisfaction by satisfying the wants needs and desires of your donors, board members, volunteers and supporters. Recommendations. >> 5 Opportunities to Boost Giving, Donor Loyalty, and Job Satisfaction. >> Another highly requested blog post on why people give. The post How to get tremendous satisfaction from satisfaction appeared first on MarketSmart | . Fundraising best practices for fundraising job satisfaction Lead Generation

Satisfaction 100

Satisfaction How To Lead Generation Loyalty 100

Getting Attention

APRIL 29, 2014

12) Movement is one of the methods Beth Kanter credits for her satisfaction and productivity, and she explains the whys and hows of movement as productivity boon here. Welcome to the Nonprofit Blog Carnival round-up on The Work Behind the Work —the methods and tools you use to stay focused, productive and happy on the job (or the barriers that keep you from getting there). Alas, most of us can’t count on a sunny afternoon at the pool to recoup.

Satisfaction 214

Satisfaction Consulting Product Work 214

Cause Related Marketing

APRIL 15, 2011

At the bottom of the receipt was an 800-number keyed to a customer satisfaction survey. The satisfaction survey at a regional seafood restaurant gives me a code that garners a free dessert when I complete their survey. Framed that way customer satisfaction surveys qualify as natural fit for cause marketing. Online customer satisfaction surveys represent another chance to do some cause marketing and, perhaps, some marketing for the cause.

Satisfaction 121

Satisfaction Custom Customer Survey 121

Kivi's Nonprofit Communications Blog

JANUARY 11, 2017

But for today, here’s a little data niblet to hold you over until next week: The level of confidence that nonprofit communications staff have in their skills is going up, but their job satisfaction is down. Why do you think job satisfaction is down this year? We’ll release the 2017 Nonprofit Communications Trends Report on Tuesday, January 17 and I’m so excited to share it!

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Satisfaction January Communications Release 127

The Agitator

AUGUST 8, 2018

At DonorVoice, we are constantly monitoring the satisfaction of donors. That satisfaction may not matter to people when they assess your organization. Either way, satisfaction doesn’t equal effectiveness. Then, you want to be setting up tools to assess satisfaction – when you have determined that that satisfaction will lead to results. Was it easy to donate online? How was your experience with that canvasser? How satisfied were you with that event?

Satisfaction 40

Satisfaction Effective Effectiveness Survey 40

Cause Related Marketing

FEBRUARY 22, 2011

But instead of this rather standard issue campaign, what if instead Pizza Hut offered a donation to your charity of choice… say $0.25… plus the opportunity to donate a much larger amount when you respond to customer satisfaction survey? When you complete the customer satisfaction survey on the phone or online, you are entered into a drawing for a free iPod along with 10 chances to win a daily prize of $1,000. Pizza Hut would like to do some cause marketing with your charity.

Satisfaction 124

Satisfaction Custom Customer Survey 124

Cause Related Marketing

APRIL 18, 2012

Orthotic insole maker Sole offers a cause marketing approach that addresses a different side of business than I’ve ever seen before. Although details are sketchy, when you return one of their insoles within 90 days of purchase (their standard return timeframe) a donation of some amount comes to the shoe charity Soles4Souls. In addition to insoles (the company prefers the word ‘footbeds’) Sole sells shoes, flip flops, and socks.

Satisfaction 124

Satisfaction Custom Customer Cause Marketing 124

Getting Attention

MAY 10, 2010

The biggest challenge I have is being realistic–breaking down large projects into discrete tasks that can be “checked off the list&# which generates a motivating sense of satisfaction. Take three minutes to view this pithy video guide to shaping a to-do list that’ll increase your productivity and satisfaction. Last Friday, like every Friday, I ended the workday by composing a to-do list for the following week.

Satisfaction 100

Satisfaction Product List Case Study 100

Getting Attention

SEPTEMBER 17, 2014

all-around personal satisfaction) vs. the career-building/brand development/income lens I’ve used as a primary filter for so long. I’ll be sharing my progress (or not) in morphing my professional and personal satisfaction. Professional Development Nonprofit Communications nonprofit marketing professional lifecycle radical sabbatical sabbatical satisfaction

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Satisfaction Faith Marketing Nonprofit 197

iMarketSmart

MARCH 20, 2017

Lead Generation Major Giving Planned Giving strategy donor satisfaction donor strategy Fundraising fundraising tactics that work fundraising tools and techniques marketsmart questions to ask donorsHere are the top 10 reasons why donors like taking donor surveys: 1. They want to be perceived as (or see themselves as) a helpful person. They want to be more involved in your mission. They want their voice to be heard. They want to affect change.

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Survey Donors Satisfaction Lead Generation 125

Getting Attention

JUNE 25, 2014

Professional Development nonprofit Nonprofit Communications nonprofit marketing sabbatical satisfaction work behind the work Today’s the day—the last blog post before my two-month sabbatical which begins Friday. I’m taking this time to reboot, and to see what bubbles up. And I hope to return in September with a practice for personal nourishment in place, and the confidence and ability to mesh that more effectively with my job.

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Report Satisfaction Work September 151

Getting Attention

AUGUST 11, 2015

6) Connect with peers in the field to build satisfaction and smarts: Graphic designer Julia Reich uses summertime’s slight dip in her firm’s client work to build relationships (and strategic alliances) with other nonprofit marketers. Professional Development nonprofit Nonprofit Communications nonprofit marketing sabbatical satisfaction work behind the workOur daughter Charlotte is finishing up a blissful summer at a few different day and overnight camps.

Summer 160

Summer Satisfaction Iceland Work 160

iMarketSmart

JULY 17, 2017

Fundraising Lead Generation Major Giving best practices for fundraising cultivation for planned giving donor cultivation donor feedback survey donor stewardship survey questions donor survey cover letter donor survey email donor survey sample fundraising survey examples major gift fundraising nonprofit survey questions Philanthropy Planned Giving portal bbbsa org toolkits documents steward donor satisfaction survey Using donor surveys

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Survey Portal Europe Satisfaction 100

Cause Related Marketing

MARCH 5, 2012

Nonetheless, customer satisfaction was low because shoppers said they felt pressure to buy more than they needed or wanted. Customer Satisfaction Surveys DECA the Ultimate Question cause marketingLast Friday I was a judge at my State’s DECA convention and a student suggested a way to track customer service that has real potential as a cause marketing overlay. The case study that was given to the students I judged had to do with a chain of electronics superstores.

Cause Marketing 134

Cause Marketing Student Satisfaction Cards 134

Cause Related Marketing

AUGUST 28, 2007

Tags: Customer Satisfaction Surveys JDRF the Necessity of Affinity in Cause Marketing Walgreens paper icons

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Custom Customer Puerto Rico United States 100

Kivi's Nonprofit Communications Blog

JANUARY 12, 2021

Measuring communications and marketing work is a challenge because we often have way too many goals and objectives , so it’s hard to decide what matters most.

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Objectives Measure Communications Satisfaction 163

Getting Attention

SEPTEMBER 14, 2016

bonding and satisfaction. long-term bonding, and satisfaction all around. Here are some ways teamwork can boost productivity and satisfaction in your org : Extend Reach & Results w/Your All-Org Team of Messengers. So many of you have reached out to me recently in total panic, asking for guidance because you’re stressed to the max by pressures of launches, giving day, and year end.

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Satisfaction Product Team Mobile 196

Getting Attention

NOVEMBER 18, 2015

Job satisfaction litmus test : We’ve seen many reports on job satisfaction, or the lack thereof, especially from development directors and executive directors. Kivi Leroux Miller’s Nonprofit Communications Trends Survey has become the “go to” source for what’s REALLY happening in the world of nonprofit communications and fundraising.

Benchmark 134

Benchmark Satisfaction Frequency Survey 134

Fundraising Report Card

MAY 2, 2018

19:35] Customer satisfaction [21:17] Any forgotten channels? [22:19] Learn how to make better fundraising decisions by measuring ROI and donor lifetime value. Click here to listen on YouTube! Topic Timestamps Frequency of donation [02:34] What is LTV not? [03:03] 03:03] Segmenting [05:30] Viability [08:03] Goal ratios? [11:19] 11:19] The Starbucks example [14:04] Profit margins? [19:35]

Satisfaction 40

Satisfaction Frequency ROI Youtube 40

Kivi's Nonprofit Communications Blog

JANUARY 7, 2020

numbers registering or taking action); People Joining, Subscribing or Following; and one of the following: Increased Satisfaction among Participants or Supporters Increased Demand or Desire (e.g. I am deep into the data analysis for the 2020 Nonprofit Communications Trends Report , which we’ll release next week. For the first time ever, we surveyed nonprofit communications staff on objectives for their work. We asked them to pick their top 3 of 12 choices.

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Objectives Satisfaction Demand Analysis 144

Getting Attention

NOVEMBER 28, 2018

Convince the powers that be of the value of self-care , from fewer absences and sick days to lower healthcare costs and increased employee satisfaction. There’s no better gift than learning from a friend. And what a treat I had recently, learning self-care at work techniques from Beth Kanter , a fellow speaker at the JCamp 180 conference. We all know how pressured year-end is, especially on the fundraising side.

Satisfaction 188

Satisfaction Healthcare Consulting Conference 188

Selfish Giving

AUGUST 18, 2020

From profitability to greater consumer satisfaction, the measured impact that engaged employees can have on a business bottom line is undeniable. Employee engagement with social issues has become a must-have requirement to most profit-purpose partnerships because it’s just good for business.

Bandwidth 56

Bandwidth Satisfaction Pennsylvania Corporate 56

Cause Related Marketing

JULY 3, 2007

Using Customer Satisfaction to Find DonorsI sat in on a very interesting presentation last week at the Wasatch Online Marketers Association (WOMA) by Ryan Davies of Progrexion, a multi-disciplinary marketing and marketing research firm with offices in San Francisco and Utah.One of Progrexion’s house specialties is customer satisfaction surveys, one of the more dreary (if necessary) parts of.

Question 100

Question San Francisco Satisfaction Firm 100

Getting Attention

JANUARY 9, 2014

S tart up a donor advisory board of folks willing to share 5-10 minutes/monthly to help you improve your donor satisfaction. Donor retention is an absolute priority (again) for 2014. Yet the path to donor retention success remains elusive for so many organizations. How about yours? Please join me in thanking Frank Barry and the Blackbaud team for sharing donor retention guidance from some of the smartest fundraising experts out there. I’m thrilled to be included!

Satisfaction 177

Satisfaction Donors Segmentation Outreach 177

Cause Related Marketing

JUNE 1, 2012

At the bottom of the receipt was an 800-number keyed to a customer satisfaction survey. to the cause in question whenever someone completes their customer satisfaction survey?’ Framed that way customer satisfaction surveys are a natural fit for cause marketing. Online customer satisfaction surveys represent another chance to do some cause marketing and, perhaps, some marketing for the cause. The other day I bought a paper icon at national chain store.

Custom 121

Custom Customer Survey Cause Marketing 121

A Small Change

APRIL 22, 2015

It is also becoming increasingly common for businesses to seek out cause based agencies to fund and support to enhance their branding, bolster employee satisfaction, and to catalyze tax benefits. We’ve had some great responses and feedback on our recent post about finding and cultivating Champions for our agencies, and how their throwing a party can be an effective and fun way to acquire new donors.

Business 122

Business Barriers Agency Satisfaction 122

Kivi's Nonprofit Communications Blog

FEBRUARY 26, 2016

What’s more important – donor satisfaction or their experience with your org? Kevin Schulman argues it’s the latter in Don’t Measure Donor Satisfaction (it is a waste); Instead Measure and Act on Donor Experience. We’ve almost made it to the weekend! Let’s celebrate with some Mixed Links… Are you a nonprofit with a budget under $2 million? Sign up to take the Individual Donor Benchmark Survey.

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Link Satisfaction March Benchmark 113

Getting Attention

FEBRUARY 17, 2016

Flip Frustration to Satisfaction. But t he right error page—featuring a clear explanation of why visitors are on the page; a simple, bold graphic connected to your organization’s brand; and easy navigation to what “lost” visitors are looking for—can flip their frustration to satisfaction.

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Positioning Experience NPR Satisfaction 124

iMarketSmart

SEPTEMBER 12, 2016

Measure donor satisfaction. Benchmark trends in satisfaction and interests. Wealth screening your data is a good idea! My firm doesn’t provide that service but there are plenty that can help you to determine who among your donors has the capacity to give more. But here’s what fundraisers tell me they felt once they got the wealth screened data: They felt that they got too much data. The data was overwhelming.

Satisfaction 109

Satisfaction Lead Generation Survey Benchmark 109

Getting Attention

FEBRUARY 27, 2014

Add to that the kind of peer-to-peer learning and opportunity to develop relationships with peers and experts possible only in a small gathering, and you have a recipe for personal and professional satisfaction. I hope you’ll try something new, and join me at the Engage Fundraising Conference in Philadelphia on April 10. Register today with this discount code (SPEAKER75) and you’ll get $75 off.

April 151

April Philadelphia Satisfaction Peer-to-peer 151

Getting Attention

JULY 28, 2015

Bonus—Greater satisfaction in doing the most important things right, and a far greater chance of increased impact! . Please tell us what you’re doing to strengthen supporter relationships, and what’s in your way. Thanks! Read Part 1 here. Thanks to these fabulous folks in the field for sharing their right-now paths to stronger relationships with supporters, and what’s getting in their way!

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Relationship Satisfaction Barriers Template 161

Kivi's Nonprofit Communications Blog

MARCH 29, 2016

In the piece, I talk about the frustrations communications directors share with us every day via our training and mentoring programs, as well as data from the 2016 Nonprofit Communications Trends Report on job satisfaction among nonprofit communications directors. Last week, the Chronicle of Philanthropy published an op-ed I wrote called Why Your Communications Directors is Unhappy and What to Do About It (Subscription required, unfortunately.) .

Jobs 143

Jobs Satisfaction Trends Communications 143

Getting Attention

DECEMBER 17, 2013

Like the satisfaction I feel after doing my monthly stint at the local food pantry, or my husband, Sean, and daughter, Charlotte, feel after their weekly shift at the youth garden, where they grow and harvest vegetables for another food bank. The more you give your people (in experience, satisfaction, appreciation, skills or otherwise), the more likely they are to feel like they’re getting the great deal and will be back for more.

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France Relevance Rules Satisfaction 209

Kivi's Nonprofit Communications Blog

JANUARY 24, 2017

For example, in this year’s report across the 10 mission categories, there are no significant differences by mission on how they rated their own communications effectiveness, how they scored on our Marketing Maturity scale, or for communications staff job satisfaction. Will the way an arts organization approaches its communications work vary significantly from a social service agency?

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Mission Communities Community Satisfaction 159

Kivi's Nonprofit Communications Blog

DECEMBER 6, 2018

50% fewer students use inappropriate language this semester) Increased satisfaction (e.g., In previous posts, I’ve shared with you the twelve most common nonprofit marketing and communications goals and the twelve most common nonprofit marketing and communications strategies. Today let’s talk about the types of objectives you should have in your communications plan.

Objectives 209

Objectives Nonprofit Communications Plan Communications 209

Kivi's Nonprofit Communications Blog

JUNE 10, 2014

I prefer questions that get at why the donor supports you and their satisfaction with your work and communications with them. I’m getting a lot of questions about questions — the ones you should ask donors or other supporters of your work in surveys. First, yes, surveying your donors a couple of times a year is a great idea.

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Survey Question Satisfaction Donors 211

Getting Attention

MARCH 10, 2015

Our conversation centered around four must-dos for personal and professional satisfaction: Know your strengths (Leili recommends StrengthsFinder 2.0 ). Guest blogger Stephanie Bowen leads communications and marketing for Mobile Alliance for Maternal Action (MAMA). Howdy y’all! Just back from Austin and this year’s NTEN Conference (#15NTC) , and I’m buzzing with energy from all I learned and those I met.

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Work Austin Oregon Satisfaction 202

The Agitator

AUGUST 3, 2014

I was hugely impressed and indicated my expectation that Greenpeace would probably do more than merely bask in the satisfaction that I was one of (then) 5 million viewers of their powerful video. On July 25 I noticed, viewed and reviewed on The Agitator an online video produced by Greenpeace, titled Lego: Everything is NOT Awesome. It deals with oil exploration by Shell in the Arctic.

New Zealand 77

New Zealand Satisfaction July Impression 77

Kivi's Nonprofit Communications Blog

NOVEMBER 3, 2015

Your level of job satisfaction. It’s time to take the Nonprofit Communications Trends Survey for 2016 ! Last year, over 1,500 nonprofit communicators took our annual Nonprofit Communications Trends Survey. and now it’s time to get your predictions for 2016. This report has become the “go to” source for what’s REALLY happening in the world of nonprofit communications and fundraising.

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Trends Survey Nonprofit Communications Satisfaction 172

Kivi's Nonprofit Communications Blog

JANUARY 30, 2015

February 25: Right-Things, Right-Now Marketing: Your One-Page Path to Job Satisfaction and Unequaled Results. Let’s start the weekend a little early with a round of Mixed Links… Nancy Schwartz has some tips to make social media matter more. Although this post isn’t written specifically for nonprofits, the tips in 9 Copywriting Rules To Create Hypnotic Posts Your Readers Will Love will help you create more engaging content for your supporters.

Nonprofit Communications 148

Nonprofit Communications Communications February Satisfaction 148

Getting Attention

OCTOBER 22, 2014

It’s the ONLY way to ensure our marketing and fundraising content is relevant, while fueling our personal satisfaction. She got me… The rain was pouring down this morning as our daughter, Charlotte, was getting ready to walk to school, so I caved and drove her. And I’m glad I did. Because as I dropped her off to join the gaggle of noisy, drenched kids waiting outside the middle school, I started thinking.

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Charlotte Satisfaction School Content 200

Kivi's Nonprofit Communications Blog

FEBRUARY 20, 2015

February 25: Right-Things, Right-Now Marketing: Your One-Page Path to Job Satisfaction and Unequaled Results. Happy Friday! Let’s dive right into some Mixed Links… Third Space Studio and BC/DC Ideas are looking for smaller nonprofits with budgets under $2 million to round out survey data for their 4th annual Individual Donor Benchmark Survey. If you are headed to Austin in a couple of weeks for the Nonprofit Technology Conference, NTEN has Top Tips for an Amazing 15NTC.

Nonprofit Communications 142

Nonprofit Communications Communications Austin February 142

Getting Attention

JULY 17, 2013

Like the satisfaction I feel after doing my monthly stint at the local food pantry, or my husband, Sean, and daughter, Charlotte, feel after their weekly shift at the youth garden, where they grow and harvest vegetables for another local food bank. The more you give your supporters (in experience, satisfaction, appreciation, skills or otherwise), the more likely they are to feel like they’re getting the great deal and will be back for more.

France 190

France Relationship Build Satisfaction 190