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13 Paths to Productivity & Satisfaction—Nonprofit Staff & Consultants

Getting Attention

12) Movement is one of the methods Beth Kanter credits for her satisfaction and productivity, and she explains the whys and hows of movement as productivity boon here.

Cause Marketing Customer Satisfaction Surveys

Cause Related Marketing

But instead of this rather standard issue campaign, what if instead Pizza Hut offered a donation to your charity of choice… say $0.25… plus the opportunity to donate a much larger amount when you respond to customer satisfaction survey?

Cause Marketing Customer Satisfaction Surveys

Cause Related Marketing

At the bottom of the receipt was an 800-number keyed to a customer satisfaction survey. The satisfaction survey at a regional seafood restaurant gives me a code that garners a free dessert when I complete their survey. Framed that way customer satisfaction surveys qualify as natural fit for cause marketing. Online customer satisfaction surveys represent another chance to do some cause marketing and, perhaps, some marketing for the cause.

How to Set Nonprofit Marketing Goals that Build Your Impact & Satisfaction

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Join Kivi and Me for this Free Webinar. Learn How to. Set the Big-Picture Marketing Goals that. Take You Where You Want to Go! My friend and colleague Kivi Leroux Miller and I have heard so many of you say that your marketing isn’t all it could be. And worse, you don’t know where to start to fix it.

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Top 10 reasons why donors like taking donor surveys

iMarketSmart

Lead Generation Major Giving Planned Giving strategy donor satisfaction donor strategy Fundraising fundraising tactics that work fundraising tools and techniques marketsmart questions to ask donorsHere are the top 10 reasons why donors like taking donor surveys: 1.

Cause Marketing Your Customer Satisfaction Warranty

Cause Related Marketing

Orthotic insole maker Sole offers a cause marketing approach that addresses a different side of business than I’ve ever seen before. Although details are sketchy, when you return one of their insoles within 90 days of purchase (their standard return timeframe) a donation of some amount comes to the shoe charity Soles4Souls. In addition to insoles (the company prefers the word ‘footbeds’) Sole sells shoes, flip flops, and socks.

Infographic: Inside the mind of a KICKASS community manager!

Wild Woman Fundraising

Are you tweeting for your cause or company? Are you posting on facebook for your cause? Are you updating a website or blog for your nonprofit, charity, or corporation? Then you’re a community manager. Which would you rather be? This guy? Or her?

Communications Staff Confidence is Up, But Satisfaction is Down

Kivi's Nonprofit Communications Blog

But for today, here’s a little data niblet to hold you over until next week: The level of confidence that nonprofit communications staff have in their skills is going up, but their job satisfaction is down. Why do you think job satisfaction is down this year?

Adventures Ahead—Will Report Back

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Professional Development nonprofit Nonprofit Communications nonprofit marketing sabbatical satisfaction work behind the work Today’s the day—the last blog post before my two-month sabbatical which begins Friday. I’m taking this time to reboot, and to see what bubbles up.

Cause Marketing From the Mouths of Kids

Cause Related Marketing

Nonetheless, customer satisfaction was low because shoppers said they felt pressure to buy more than they needed or wanted. Customer Satisfaction Surveys DECA the Ultimate Question cause marketingLast Friday I was a judge at my State’s DECA convention and a student suggested a way to track customer service that has real potential as a cause marketing overlay. The case study that was given to the students I judged had to do with a chain of electronics superstores.

Thrive thru Year End: Together!

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bonding and satisfaction. long-term bonding, and satisfaction all around. Here are some ways teamwork can boost productivity and satisfaction in your org : Extend Reach & Results w/Your All-Org Team of Messengers.

Give 10 Minutes: Get the Benchmarks & Data You Need

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Job satisfaction litmus test : We’ve seen many reports on job satisfaction, or the lack thereof, especially from development directors and executive directors.

Your Nonprofit Marketing To-Do List Can Up Your Productivity & Satisfaction

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The biggest challenge I have is being realistic–breaking down large projects into discrete tasks that can be “checked off the list&# which generates a motivating sense of satisfaction. Take three minutes to view this pithy video guide to shaping a to-do list that’ll increase your productivity and satisfaction. Last Friday, like every Friday, I ended the workday by composing a to-do list for the following week.

Is Community Engagement or Awareness Essential? Depends on Your Mission.

Kivi's Nonprofit Communications Blog

For example, in this year’s report across the 10 mission categories, there are no significant differences by mission on how they rated their own communications effectiveness, how they scored on our Marketing Maturity scale, or for communications staff job satisfaction.

Craft a Positive “Page Not Found” Experience

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Flip Frustration to Satisfaction. We’re so focused on “urgent” to-dos and right-now campaigns that it’s easy to overlook a valuable engagement opportunity: Your website’s “page not found” page (a.k.a. 404 error page).

Behavioral Science & Fundraising: The Desire for Completion

The Agitator

In short, finishing tasks that are incomplete gives all of us a huge sense of satisfaction.

What Type of Communications Team Works Best at Your Nonprofit?

Kivi's Nonprofit Communications Blog

Which produces the most job satisfaction for staff? According to our research, 75% of nonprofit communications teams are organized in one of four ways, based on how the workload for the team is created. We’ve labeled these teams: Integrated. Centralized. Internal Agency. CEO-Led.

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Fundraising and Marketing Teams: Integrated or Separate But Equal?

Kivi's Nonprofit Communications Blog

Job satisfaction is also significantly higher among staff on integrated teams. We need to break down the barriers preventing fundraising and marketing staff from cooperating in order to get the best results. The advice to get rid of “silos” is nothing new.

Team 83

How Effective Is Our Fundraising?

The Agitator

The latest stats from Giving USA might be cause for smug satisfaction. Overall giving in the U.S. reached record highs at $373.25 billion in 2015, up 4.1% from the previous year. This amount covers giving from US-based individuals and institutions to US-based 501(c)3 nonprofit organizations. [I I come from the advocacy world and would note that this amount doesn’t include giving to the many nonprofits that engage in significant lobbying activities, which is not tax-deductible.]

Part 2: Get to Stronger Supporter Relationships (Peer Guidance)

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Bonus—Greater satisfaction in doing the most important things right, and a far greater chance of increased impact! . Please tell us what you’re doing to strengthen supporter relationships, and what’s in your way. Thanks! Read Part 1 here.

R-E-S-P-E-C-T Your Way to Donor Retention

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S tart up a donor advisory board of folks willing to share 5-10 minutes/monthly to help you improve your donor satisfaction. Donor retention is an absolute priority (again) for 2014. Yet the path to donor retention success remains elusive for so many organizations. How about yours?

Mixed Links for Nonprofit Marketers and Fundraisers

Kivi's Nonprofit Communications Blog

What’s more important – donor satisfaction or their experience with your org? Kevin Schulman argues it’s the latter in Don’t Measure Donor Satisfaction (it is a waste); Instead Measure and Act on Donor Experience. We’ve almost made it to the weekend! Let’s celebrate with some Mixed Links… Are you a nonprofit with a budget under $2 million? Sign up to take the Individual Donor Benchmark Survey.

Lesson From Greenpeace: Closing The Deal

The Agitator

I was hugely impressed and indicated my expectation that Greenpeace would probably do more than merely bask in the satisfaction that I was one of (then) 5 million viewers of their powerful video.

What Questions Do You Include in Donor Surveys?

Kivi's Nonprofit Communications Blog

I prefer questions that get at why the donor supports you and their satisfaction with your work and communications with them. I’m getting a lot of questions about questions — the ones you should ask donors or other supporters of your work in surveys.

Measuring Donor Experiences – Part 2

The Agitator

And, as pointed out in Part 1, ‘what matters’ is not general or overall satisfaction. In Part 1 I indicated why measuring specific donor experiences represents such a fundamental shift in mindset for most organizations. However, it’s a shift well worth making because measuring the donor experience at various interaction points — and of course acting on what you learn — is one of the ways a nonprofit can grow.

Day in the Life of a Nonprofit Communicator – Kirsten McIlvenna

Kivi's Nonprofit Communications Blog

Feel great satisfaction in doing so. Kirsten McIlvenna. Here’s the latest installment in our series on the “Day in the Life” of nonprofit communicators, where we ask you to describe your day in your own words. We want more stories!

4-Step Escape from Groundhog Day Marketing

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He starts to changes some of his behaviors and actions, finding that the more he does differently, the more he learns, and the more satisfaction he gets. There’s lots to learn from Phil’s slog to satisfaction: 1. via GIPHY. Punxsutawney Phil predicted an early spring this morning, and I’m thrilled we’re not going to get stuck in the snow. In fact, it’s melting fast in the 50-degree sun right outside my New Jersey window.

5 Ways to Stay Smart & Engaged

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It’s the ONLY way to ensure our marketing and fundraising content is relevant, while fueling our personal satisfaction. She got me… The rain was pouring down this morning as our daughter, Charlotte, was getting ready to walk to school, so I caved and drove her. And I’m glad I did.

6 Ways to Train All-Org Messengers

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Then launch them with this toolkit in hand, so they generate the greatest engagement, donations, and personal satisfaction possible. Flickr: Chip Griffin. The pressure is on to connect and mobilize your people as the world in which we work grows increasingly complex, crowded, and uncertain.

Unhappy at Your Communications Job? Slip This to Your ED

Kivi's Nonprofit Communications Blog

In the piece, I talk about the frustrations communications directors share with us every day via our training and mentoring programs, as well as data from the 2016 Nonprofit Communications Trends Report on job satisfaction among nonprofit communications directors.

Marketing Fundraising Events: The Ultimate Checklist

Kivi's Nonprofit Communications Blog

You’ll need to be prepared to promote online donations during and after the event so that attendees have the opportunity to express their satisfaction. Kerri Moore. Holding a fundraising event soon? Use these tips from Kerri Moore, Director of Marketing at Booster to get the word out.

Are you satisfied with your career right now?

Wild Woman Fundraising

How do we push ourselves towards ultimate career satisfaction? Coming out of college, so many, including myself, dream of the things we can acquire with lots and lots of money only to find out how hollow all those toys can be without a deeper personal satisfaction.

Social Media Road Map—Book Giveaway

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It’s your passport to impact, focus and satisfaction. Noland Hoshino, Zan McColloch-Lussier and Ash Shepherd teamed up to produce the Social Media Road Map , an all-you-need-but-not more mini-guide to help nonprofits like yours plan, implement and measure your social media engagement.

Another highly requested blog post on why people give

iMarketSmart

We want immediate satisfaction. You may have heard that the reason why people give is because they were asked. For many years, this saying has motivated fundraisers to get out there and “make the ask”. And, to a certain extent, they are right.

Aunt Frances’ Key to Relationship Building

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Like the satisfaction I feel after doing my monthly stint at the local food pantry, or my husband, Sean, and daughter, Charlotte, feel after their weekly shift at the youth garden, where they grow and harvest vegetables for another local food bank.

When is Cause Marketing Not a Partnership?

Cause Related Marketing

Or when one party doesn’t work to make sure that the putative partner benefits to his or her satisfaction. For a true partnership to emerge a key portion of that dialogue must include the good faith expectation that both sides will and should benefit to their satisfaction.

The Work behind Your Work: Your Methods & Wants for Nonprofit Blog Carnival

Getting Attention

Or, if there’s specific issue, person or gap that’s blocking you from the outcomes and satisfaction you desire, please blog on that. I’m thrilled to host April’s Nonprofit Blog Carnival, and hope you’ll blog on this topic so vital to the power of our field and momentum of our causes— the methods and tools you use to stay focused, productive and happy on the job (or the barrier that keeps you from getting there).

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4 Ways to Segment Your Donors for More Effective Marketing

Kivi's Nonprofit Communications Blog

Sarah is responsible for managing the production and customer support department concerning client contract fulfillment, increasing client retention, and customer satisfaction. Sarah Tedesco. We’ve talked before about segmenting your email list to send more relevant communications.

Does your job satisfy you?

Wild Woman Fundraising

Even if we’re in the first world, don’t we deserve satisfaction too? Today’s post is a bit of a departure. Often, I’m on this blog, telling you how it is, or finding other people to tell you how it is. Today, like Socrates, I’ve got questions for you.

What to do with wealth screened data that’s “sitting on the shelf” unused

iMarketSmart

Measure donor satisfaction. Benchmark trends in satisfaction and interests. Wealth screening your data is a good idea! My firm doesn’t provide that service but there are plenty that can help you to determine who among your donors has the capacity to give more. But here’s what fundraisers tell me they felt once they got the wealth screened data: They felt that they got too much data. The data was overwhelming.