Unsubscribe vs. Opt-out

Public Sector Marketing 2.0

I thought I had my email terminology down pat, however I recently came across a blog post from our wonderful email service provider ( Blue Sky Factory ) which explained the difference between “unsubscribes&# and “opt-outs&#. Opt-out. Insight Marketing difference email newsletter opt-out opt-out vs unsubscribe unsubscribe

3 reasons to run an OPT-OUT campaign

iMarketSmart

I said you should run an OPT-OUT campaign. Not an opt-in campaign. That’s why helping people change their preferences and/or helping them opt-out of receiving emails could be a really good thing.

Opt-in/Opt-out: Special to UK and EU Readers

The Agitator

[ Attention Agitator readers elsewhere in the world: There’s plenty here that applies to you as well, but we’ll do a special opt-in/opt-out feature for you later focusing on opt-in/opt-out for newsletters, unsubscribes, etc.]

Opt In vs Opt Out: The ‘Make or Break’ Decision In The UK And EU

The Agitator

Here’s a question for fundraisers in the UK and the European Union: Would you rather lose 50% or 85% of your donor base? That’s the essence of what’s at stake as fundraisers stand on the tracks staring at the fast approaching train of new regulations on donor data protection that go into effect May 2018. First, some background on what’s coming and some frightening results of early testing indicating it’s not gonna be pretty.

Grope-a-palooza and what are nonprofits doing about it?

Wild Woman Fundraising

Especially once I pull out of the airport and onto the freeways.) And this, as Wolin points out, is “the same ideology that invites corporate executives to exaggerate profits and conceal losses, but always with a sunny face.” Well, we can ALL choose to Opt Out Of Flying.

Email Metrics – Explained!

Kivi's Nonprofit Communications Blog

Find out which metrics you need to be tracking and how to do it in this free download: Email Metrics Explained. Unsubscribe or opt-out rates. You don’t have to have a math degree in order to make sense of your email metrics.

There’s No Such Thing as “Email Readership”

iMarketSmart

Average opt-out rate = 2%. When I received this I said, first of all… an opt-out rate of 2% is very high. That vendor’s emails must be borderline offensive to garner such a high number of opt-outs. Generally our stats blow these out of the water!

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3 questions to ask before you spam, spray and pray

iMarketSmart

2- Did you give your direct mail supporters a chance to opt-out of getting your communications? But why not give people on your list the opportunity to opt out? When done right, email and print work very well together to produce results. But too many nonprofits turn those effective channels into “spam” and “junk mail.” ” I call this brand of offensive, obnoxious, and irritating marketing “spamming, spraying and praying.”

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The New HIPAA Rules and What They Mean to Fundraisers

JCA Insights

The entire document is 563 pages ([link] ; this article focuses on the changes that affect fundraising, broken down into three main points: 1) the additional information fundraisers may access, 2) stronger opt-out requirements, and 3) the penalties for violating of the new rules.

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Is There No End To Stupid?

The Agitator

The Agitator has written about this here … offered a free download of the DonorVoice white paper on Opt In/Opt Out … held several free webinars and live sessions on the subject … and pointed our readers to research on donor consent here.

Week of Freebies! Day 4: Email Metrics Explained

Kivi's Nonprofit Communications Blog

Unsubscribe or opt-out rates. That’s a savings of $200 off the regular price and comes out to less than $10 a week. Happy Holidays! It’s that time of year where we show our readers some love with some FREE goodies. .

Should You Use Pre-Checked or Unchecked Opt-In Forms?

Kivi's Nonprofit Communications Blog

We are currently using an “opt out” function. Canadian spam laws require an explicit opt-in, where you use a separate check box for the email opt-in, and the check boxes can’t be pre-checked. PASSIVE, IMPLICIT OPT-IN with UNCHECKED OPT-OUT BOXES.

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REI Gets It Right

A. Fine Blog

REI posted this on its website: REI opted out, literally. They opted out of the soul-sucking, frenetic shopping frenzy on Black Friday and they literally opted to encourage their 12,000 employees at their 143 stores to go outside and take a hike – while paying them.

This Headline Terrified Me

The Agitator

When I saw this headline on Holly Hall’s Chronicle of Philanthropy article on Monday I groaned out loud, and added an expletive. Assuming Smile Train is good on its word, and does not solicit those who opt out, the reality is that many — probably even most — responders will not opt out. And even those who do opt out will get a non-solicitation ‘Thank you’ And guess what, an appreciable percentage will respond with a second gift!

Are Your Emails Being Delievered? [New Report]

Kivi's Nonprofit Communications Blog

” Turns out the answer to that question is, “a lot!” Opt-in and confirm. It has improved our open rates and lowered our opt-outs and spam complaints. Download Your Copy.

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14 Easy Ways to Grow Your Email List

Fundraising 123

Respect all opt-outs. Need an email service that allows subscribers to update their addresses, includes forward-to-a-friend links automatically and takes care of opt-outs for you? So you're sold on the idea of email marketing. In fact, you're already polishing off the next stellar edition of your e-newsletter. But, creating the content is only the first half of the battle--you need to people to receive and read it. How do you build your list?

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Growing Your List Audience with EmailNow

Fundraising 123

Then you'll let EmailNow go to work, handling bounces and opt outs, spotting formatting issues, protecting against duplicates, and making sure your lists are always safe, secure and accurate. How EmailNow makes life easy: Your EmailNow lists are self-cleaning: whenever formatting or delivery issues are spotted, we'll pull those members out of your active roster and into an error bin for easy follow-up.

6 Overlooked Ingredients Your Year-End Emails Need

Fundraising 123

It''s also important that you put in an easy way for readers to opt-out of your nonprofit emails (and if you''re not sending from a email service provider like Constant Contact , be aware of CAN-SPAM laws ). Make sure your emails are mobile friendly so you don''t miss out on connecting with donors who want to give on the go. When creating your year-end email appeals, remember these six key ingredients: 1. An easy to find donation button.

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Learning About Email at #15NTC

Kivi's Nonprofit Communications Blog

This is known as a “double opt-in.” Opt-outs – You must have an unsubscribe link in your emails, and make sure they can unsubscribe easily (as opposed to making them log in to edit their subscriptions).

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Feedback Week: What People Don’t Like about Your Online Giving Process

The Agitator

Others want to be able to opt out of the premium and have more of their donation go to the nonprofit. Either of these should be accommodatable requests by using a pseudo-e-commerce functionality for multiple premiums and an opt-out box for the premium.

CAN-SPAM Act – What Do I Need To Know?

JCA Insights

don’t allow recipients to opt out. don’t honor opt-outs when you receive them. New to e-marketing? You need to understand and abide by the CAN-SPAM act.

Four Essential Tips for Planning Year-End Email Campaigns

Fundraising 123

When mapping out your email appeals, keep the following four topics in mind: Even though your donors might procrastinate, you can''t! Carefully think about your email frequency—every fatigued subscriber who opts out in December is someone who won''t see your emails at all next year.

Why Gmail’s New Unsubscribe Feature, and Unsubscribers in General, Are a Good Thing

Kivi's Nonprofit Communications Blog

I read last week that Gmail would moving an unsubscribe button to the top of its email messages making it easier for people to opt out of unwanted messages. . First off, if you are putting out crappy communications that no one cares about, then unsubscribes are not a good thing.

Want to stay more private online?

Wild Woman Fundraising

Turns out you were right to worry. to develop rules to prohibit online services from amassing personal details about users who had opted out of such tracking. Some of the ad networks set up a place where you can opt out, but personally I don’t feel they go far enough.

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Day in the Life of a Nonprofit Communicator – Laura Nash

Kivi's Nonprofit Communications Blog

Be sure to check out the 2:00 pm time slot for a great tip!). 9:00-10:00: Clean out my email inbox, go over my to-do list for the day, fill up Buffer with scheduled Twitter posts, and check my website update schedule. Reminded everyone in the office how to opt out of Analytics.

6 Ways to Engage Millennial Donors

EveryAction

We’ve rounded up six ways to reach out to millennial donors to help boost your fundraising efforts. Additionally, if a donor keeps giving online, despite your repeated mail asks, consider dropping them from the mail list or include a mail opt-out button. Or if you have a store, drop an email every so often and encourage them to check it out. Millennials have surpassed Baby Boomers as the nation's largest living generation.

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Email Response Metrics

The Agitator

Process bounces and suppress opt-outs immediately. The top two reasons your subscribers opt out of your mailings is because the messaging is not relevant to them or they receive too many emails from you. Here’s a new study from marketing agency Harte-Hanks that will allow you to benchmark some of your email marketing stats against the commercial players. They looked at nearly 3 billion email messages delivered by 100 different companies in various sectors.

Advocacy Fundraising #1: The Advocate Identity

The Agitator

If you have a dedicated band of advocates and send out alerts, be prepared to see high open rates, click-throughs, and actions. And you’ll want to give your “probably-advocates” plenty of opportunities to opt out without severing their entire relationship with your organization.

7 Solid Reasons Why You Should Kill Your Printed Planned Giving Newsletter

iMarketSmart

Or, better yet, include a mail-back reply that gives people the opportunity to opt-out. If you take the time to do them right (or hire a vendor who knows how to do them right), you should definitely keep sending them out.

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Feedback Week: Channel and Volume Preferences

The Agitator

In the interest in fairness, out of the 12,000 comments, there were also three people who asked for more emails. Asking permission also increases opt-in rates. In our “ How to get people to opt-in” white paper , we talk about a test of different consent language.

Is Your Nonprofit's Website Driving Donors Away?

Fundraising 123

I''ve got a few questions to run by you to figure out if your nonprofit''s website is doing all it can to bring in donations. B) We have an email list and send a newsletter out every few months. C) We have a snail mail newsletter that goes out semiannually. This is a test.

Associations as Networks Not Organizations

A. Fine Blog

Rosetta Thurman wrote a terrific post this morning about the Fort Wayne chapter of the Young Nonprofit Professionals Network opting out of the national association. It seems that it was too much work, too burdensome, for the local chapter to follow all of the rules that the national association set to be recognized as a [.].

Email Rules to Live By

A Small Change

There must be a method for an individual to opt-out of future emails. For more information on the law check out these articles: What’s in an Opt In. Many fundraisers are fuzzy on the rules of email solicitations. Nonprofits seem to receive a little grace with people regarding how we use and reuse our email lists. But that doesn’t mean we shouldn’t know the rules.

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5 ways to get your email marketing ready for the holidays

Fundraising 123

Perhaps you're out to drive donations, promote an event, or just share a festive little greeting with your customers. But think about your email frequency carefully - every fatigued subscriber who opts out in December is someone who won't see your emails at all next year. Send an email now that gives your subscribers the option to manage how frequently they hear from you, or start slowly ramping up your frequency now (and keep a close eye on ye olde opt-out rate).

#Aging: Medicare On The Chopping Block Of Debt ‘Compromise’

Non Profit Marketing 360

The real problem is a classic economic one: as the Baby Boomers retire, begin to collect Social Security, and seek out the health care that older people tend to need, the demand for care will rise faster than the supply.

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Small to Middle Donors and Obama

A Small Change

I believe we do this because it can cost a lot of money to send a mail-out multiple times a year. What if we sent an email out to our donor-base regarding specific needs? We could also provide an opt-out box and let him know we will connect with him in a week’s time if we do not reach our goal. I’m just throwing out one idea that popped into my head as I was considering this.

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Email Reporting 101: How to Use Your Reports to Improve Your Results

Fundraising 123

You also want to create a plan so that you can track your results, find out what works, and look for ways to improve your strategy over time. If you see a downward trend, take a look at the number of opt-outs for each message: Is that number going up while your open rate goes down?

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The 8 Core Components of Engagement Fundraising and Why You Desperately Need Them

iMarketSmart

In fact, you can tie the first three components (mentioned above) together with this one to provide your hi-capacity supporters an opportunity to fill out a donor survey so they can express why they care, how they want to give and when. Ask them to opt-in and make it easy for them to opt-out.

RFM Segmentation: First Refuge of the Scoundrel

The Agitator

did they opt out of this channel? Commitment score (out of 10). Commitment score (out of 10). Behavioral Science Breaking Out of the Status Quo Communications Fundraising analytics / data Integrated fundraising and marketing Metrics Nonprofit management Research Uncategorized premium“Wait!”, I hear you cry. “You You rail against segmentations that aren’t predictive. But transactional RFM segmentation is not a bad predictor.”.

How Small Nonprofits Can Raise Money on Facebook

Kivi's Nonprofit Communications Blog

Here’s what your tab can look like for a specific project (it looks a little different if you are fundraising for the organization overall): Here are a few other changes: You can now set up a customized thank-you note that will go out automatically to your supporters.