How to get tremendous satisfaction from satisfaction

iMarketSmart

You can actually get more job satisfaction by satisfying the wants needs and desires of your donors, board members, volunteers and supporters. Recommendations. >> 5 Opportunities to Boost Giving, Donor Loyalty, and Job Satisfaction. >> Another highly requested blog post on why people give. The post How to get tremendous satisfaction from satisfaction appeared first on MarketSmart | . Fundraising best practices for fundraising job satisfaction Lead Generation

13 Paths to Productivity & Satisfaction—Nonprofit Staff & Consultants

Getting Attention

Avoid these three common pitfalls that lead to burnout , cautions Megan Keane, membership director at NTEN. 12) Movement is one of the methods Beth Kanter credits for her satisfaction and productivity, and she explains the whys and hows of movement as productivity boon here.

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Satisfaction vs. Effectiveness

The Agitator

At DonorVoice, we are constantly monitoring the satisfaction of donors. That satisfaction may not matter to people when they assess your organization. Either way, satisfaction doesn’t equal effectiveness. Was it easy to donate online? How was your experience with that canvasser?

Cause Marketing Customer Satisfaction Surveys

Cause Related Marketing

But instead of this rather standard issue campaign, what if instead Pizza Hut offered a donation to your charity of choice… say $0.25… plus the opportunity to donate a much larger amount when you respond to customer satisfaction survey?

Top 10 reasons why donors like taking donor surveys

iMarketSmart

Lead Generation Major Giving Planned Giving strategy donor satisfaction donor strategy Fundraising fundraising tactics that work fundraising tools and techniques marketsmart questions to ask donorsHere are the top 10 reasons why donors like taking donor surveys: 1.

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The more things change, the more they stay the same

iMarketSmart

I was wondering who might have created the first survey ever. . My search led me to Charles the Great, the “Father of Europe.” ” Apparently, in AD 771 , he created what might have been the first survey to help him understand his own kingdom.

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Another highly requested blog post on why people give

iMarketSmart

We want immediate satisfaction. Fundraising Philosophy/motivation best practices for planned giving charitable giving cultivation for planned giving fundraising tips Lead Generation major donor fundraising major gift marketing nonprofit marketing Strategy

4 Steps to Year-End Balance, Energy, & Focus (Beth Kanter)

Getting Attention

Convince the powers that be of the value of self-care , from fewer absences and sick days to lower healthcare costs and increased employee satisfaction. Thanks to Beth for sharing this important guidance and leading by example. There’s no better gift than learning from a friend.

What Type of Communications Team Works Best at Your Nonprofit?

Kivi's Nonprofit Communications Blog

Next week, Kivi is leading a BRAND NEW webinar that will break down each of these four types and help you determine which one if right for your nonprofit. Which produces the most job satisfaction for staff?

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BEYOND CUTE: Why Nonprofits Should Try Emoji In Their Digital Marketing

Kivi's Nonprofit Communications Blog

INSTAGRAM : Use of Emojis can lead to 47.7 SATISFACTION : Participants who chatted online with an expert who used emojis rated the expert as both friendlier and more competent. Does Using Emojis on Instagram Lead to More Engagement? Emoji!

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3 Nonprofit Marketing Skills I Learned from Aunt Frances

Getting Attention

Take her lead to strengthen your nonprofit marketing approach, and results: 1) As different as we are from one another, we also share a lot in common. Some of you may remember my stories about my wondrous Great Aunt Frances.

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You CAN Have It All

Getting Attention

Guest blogger Stephanie Bowen leads communications and marketing for Mobile Alliance for Maternal Action (MAMA). Our conversation centered around four must-dos for personal and professional satisfaction: Know your strengths (Leili recommends StrengthsFinder 2.0 ). Howdy y’all! Just back from Austin and this year’s NTEN Conference (#15NTC) , and I’m buzzing with energy from all I learned and those I met.

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The Work behind Your Work: Your Methods & Wants for Nonprofit Blog Carnival

Getting Attention

Or, if there’s specific issue, person or gap that’s blocking you from the outcomes and satisfaction you desire, please blog on that. I was lucky enough to partner with nonprofit marketing experts Sarah Durham, founder of Big Duck , and Stephanie Bowen, most recently with KaBOOM, to lead a discussion on this topic (#14NTCMARK) at the recent NTEN Conference(#14NTC).

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Finding More Donors With the Ultimate Question

Cause Related Marketing

One of Progrexion’s house specialties is customer satisfaction surveys, one of the more dreary parts of marketing research. You know what I mean if you’ve ever been subjected to a customer satisfaction survey that runs 4 pages single-spaced in about 9-point type. Progrexion also uses the Ultimate Question as a lead generator. A couple of years back I sat in on a very interesting presentation by Ryan Davies of Progrexion, a multi-disciplinary marketing research firm.

How Donor Opinion Can Steer You Right

The Agitator

There are plenty of questions that might sound good but lead to bad results. There are simple traps like leading questions (e.g., “How level of satisfaction with the organization) and all your input variables (e.g., satisfaction with all experiences with the organization).

Charity Newsletters – Extraordinary Experiences … for the Rest of Us

Kivi's Nonprofit Communications Blog

” It’s a phrase she adopted into the fundraising profession from some other deep thinker whose special study is customer satisfaction. One of Adrian Sargeant’s seven principles that lead to highly loyal donors is this: “Donors are learning. Tom Ahern.

Ensuring Your E-Newsletters are Read - Not Dead - On Arrival

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there's a sense of satisfaction. She is a nationally recognized speaker who teaches a weekly webinar series and writes a leading blog on nonprofit communications at NonprofitMarketingGuide.com. Every time you hit send on an email message to one of your audiences-your donor list, e-newsletter subscribers, etc.-there's All that hard work and project coordination to get your text, links and images together has paid off and your e-mail is out the door.

6 Ways to Train All-Org Messengers

Getting Attention

Practice typically highlights problem areas so you can lead your messengers through them. Then launch them with this toolkit in hand, so they generate the greatest engagement, donations, and personal satisfaction possible. Flickr: Chip Griffin.

4-Step Escape from Groundhog Day Marketing

Getting Attention

He starts to changes some of his behaviors and actions, finding that the more he does differently, the more he learns, and the more satisfaction he gets. Eventually, the changes Phil makes lead to a fantastic outcome for him—a perfect day. There’s lots to learn from Phil’s slog to satisfaction: 1. via GIPHY. Punxsutawney Phil predicted an early spring this morning, and I’m thrilled we’re not going to get stuck in the snow.

How to Approach a Nonprofit Job Interview with a For-Profit Attitude (and Résumé)

EveryAction

Do you want to lead a team? But with the right attitude, more highly-skilled, capable, and passionate professionals can enter the nonprofit world and find both satisfaction and purpose in doing good. This guest post originally appeared on Idealist Careers blog.

Is Your Donor “Endangered”?

iMarketSmart

Saying “NO” Only Leads to Frustration. Customer [donor] satisfaction is a minimal standard; true relationships are built around surprise and delight.” Sometimes it’s who you know not what you know.

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Is shaming an effective fundraising strategy?

iMarketSmart

Aside from the critical contribution that private philanthropy makes to our continued growth and progress, this matters because giving participation is the most publicly recognized measure of alumni loyalty and satisfaction. >>5 thoughts that might lead your supporters to feel donor remorse. I was intrigued. . A few weeks ago one of my employees (Nicole) forwarded the following email to me from her beloved alma mater. It was from the president of the school. Impressive!

What to Listen for in Donor Onboarding

The Agitator

Satisfaction with their experience : when you reach out to donors based on only transactional information, you are assuming they are happy with their experience. If you feel like all you – or your database – can take on at first is getting satisfaction measures, go for it.

How Causes Should Evaluate Their Cause Marketing Campaign

Cause Related Marketing

At a minimum the debriefing should lead to a discussion about whether the campaign met the goals you set out for it. Maybe you need to study formally the participants’ satisfaction with the campaign. If the campaign requires a customer satisfaction survey, consider leading with “the ultimate question” devised by Bain consultant and author Fred Reichheld. So your cause's cause marketing campaign is over (or at a pause) and it’s time to evaluate. How do you do that?

Asking the First Question for Change

Social Marketing and Social Change

When the college advisor who was leading the project was asked how he came up with the idea, he said it was a project to improve the lives of these caregivers. I find that there are five fundamental approaches to how people approach solving wicked social problems and pursuing social change.

Announcing the 2013 IMAB Integrated Marketing Award winners

DonorDigital

Canadian Cancer Society in Saskatchewan won in the category of The Donor for demonstrating how an integrated marketing campaign or program had an impact on donor satisfaction and the donor experience.

Calling Out a Faux Cause Marketing Pinkwasher

Cause Related Marketing

Given that, the only satisfaction in cases like this comes from calling out pinkwashers like the Bradford Exchange. in Louisville for the lead!

Are You Donor-Obsessed or Merely Donor-Centric?

The Agitator

Most importantly, it means measuring success based on donor commitment and satisfaction, not tactical or “meeting the numbers” success. Customer experience guru Gerry McGovern warns that even if a company is indeed “customer-centric” that may not be enough these days. “To

More On Second Gifts — Part 2

The Agitator

Face-to-face retention is notoriously challenging, leading to long payback periods for the investment to retain these donors. Face-to-face retention is notoriously challenging, leading to long payback periods for the investment to retain these donors.

Pairing metrics for fun and (non)profit

The Agitator

If you focused solely on gift amount, you could cherry pick leads and change the ask string to favor higher gifts. Revenue vs. donor satisfaction : Can you get more out of your donors by communicating more?

Shifting from Problem Describers to Solution Seekers

Social Marketing and Social Change

Too much of our own ''satisfaction research'' only reinforces how smart we are in constructing our questions. Phil Dusenberry, the former chairman of the advertising agency BBDO North America, wrote that marketers relied on consumer research more than any other profession.

Natural Helper Networks in Community Social Marketing Programs

Social Marketing and Social Change

"The notion of using volunteers or, more generally, natural helper networks, is a popular method in advocacy and social cause campaigns but seems woefully neglected by many social marketers.

Social Innoculation, Social Marketing and Childhood Immunizations

Social Marketing and Social Change

These results also lead me to suspect: If we don’t acknowledge that concerns about vaccines are pervasive among parents, we lose credibility when acting ‘as if’ only people who don’t get their children immunized have worries.

Social Marketing: Shifting from Individual Skills to Organizational Competence

Social Marketing and Social Change

Several surveys of businesses that vary in their consumer orientations have found that in addition to achieving the stated objective of delivering more value to customers, a market orientation is positively related to overall business performance, the commitment of employees to the organization, and those employees’ overall attitude and job satisfaction. "Slater & Narver (1994) stated that a marketing orientation is a particular form of organizational culture.

The Effectiveness of Health Campaigns that Combine Products and Promotion

Social Marketing and Social Change

It is the first time that social marketing programs have been reviewed and, better yet, found to be effective by a leading policy-setting group [the Guide to Community Preventive Services , supported by the US Centers for Disease Control and Prevention , serves a similar function to groups organized to review the evidence and make recommendations for preventive services and medical interventions.]

Top Ten Brands

The Agitator

Here are the top ten brands of 2009 according to Millward Brown, a leading market research firm. Nothing but customer satisfaction. Does any of these provide more "customer satisfaction"? I love lists like this.

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One Idea For Cause Marketing That Works for Small Business

Cause Related Marketing

A link leads back to the business’s webpage or Facebook site. His or her job is to stay in touch with the featured businesses and gauge satisfaction. Last Thursday, March 22, 2012 I took a call from a small businessperson I called Roberta who asked in effect, ‘how can my small company work with a cause to benefit us both?’ I posted about her call last Friday.

Level Three Feedback: Using Feedback to Model

The Agitator

By asking donors simple questions like identity, commitment, and satisfaction at the point of acquisition or as close as humanly possible to it , you can see whether the donors you are acquiring are likely to be with you through the long haul. Armed with this information, you can sack the canvassers who are bringing you poor leads or have them retrained by the ones who are bringing you the best. You had an acquisition package that beat your control like the control owed it money.

Asking the First Question for Change

Social Marketing and Social Change

When the college advisor who was leading the project was asked how he came up with the idea, he said it was a project to improve the lives of these caregivers. I find that there are five fundamental approaches to how people approach solving wicked social problems and pursuing social change.

The Best in Social Marketing in 2013

Social Marketing and Social Change

This study tests this approach with a study of value creation and service outcomes (satisfaction and behavioral intentions) for a national breast cancer screening program. The application of social marketing to health, environmental and social issues is expanding in scope and depth.

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Why “Trust” Matters in Fundraising. And What To Do About It.

The Agitator

There are two key pillars that go into creating a positive nonprofit- to-donor relationship, the very kind that leads to higher loyalty, commitment, and retention: Functional Connection. The 2018 Edelman Trust Barometer reveals that trust in the U.S.

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The Daily Mail Accidentally Gets One Thing Right

The Agitator

Because in the world of reality the optics on this are horrible, which is of course why the Daily Mall runs it – ‘if it bleeds it leads…”. They increased their six-month retention rate from 60% to 80% by collecting commitment and satisfaction data at point of acquisition. The full story is available in detail here but some important points: Commitment and satisfaction were the most predictive variables in their modeling, so collecting these data was like buying a crystal ball.

Social Media Idea Management: An intellectual capital hustle?

Diva Marketing Blog

But don't expect anything back other than the satisfaction you derive in a bit of ego boosting on a brand site with some people who might vote you up or vote you down. Shiv Singh, vice president/global social media lead Razorfish (study). Imagine this scene - You've invited me to your home to discuss my ideas that may help you. fill in the blank. do your job better/make a better product/write a job description, etc. You also invite lots of other people.