The new Salesforce1 app for iPhone and Android helps front-line fundraisers and marketers solicit and enter more information about donors when out of the office (no chance of forgetting key elements) in a flash. Welcome to guest blogger, James Porter. MORE
NEW FREE WEBINAR: The Brave New World of Donor Databases with Robert Weiner. Maybe you think — or know — that it’s time to replace your donor database or CRM (Constituent Relationship Management system). Links to donor database resources. Robert Weiner. MORE
We’re not the people you go to to learn how to write a grant or run a campaign or get donor retention. Early in the day, I was fortunate enough to discover the work of the great founders of Total Quality Management, which is better known as Six Sigma and lean manufacturing. MORE
If you are in the market for volunteer management software, VolunteerPro is hosting a FREE Online Volunteer Management Software Expo Wednesday on October 26th. EveryAction has created a Nonprofit Donor Persona Template you can download. What time is it? Mixed Links time! MORE
Also at NTEN, find the 2011 Consumers Guide to Low Cost Donor Management Systems. I know most of the U.S. could use a cool one about right now, so here are your Mixed Links, frozen slushy style! Social Website. MORE
In seasons of fiscal and donor management drought there are many dangers, but perhaps the greatest is our losing sight of and trust in the mission. How do you stay excited about your organization when donors aren’t responding how you’d like them to? I have a friend who has recently stepped into a new role as a fundraiser and is struggling. Lots of calls + lots of effort = no new money for his organization. MORE
Here’s where you rely on your robust, reliable donor management software. The more you know and log about your prospects and donors, the better you’ll connect with them. Connect with Your Patrons, Donors, and other Supporters via THEIR Summer Habits and Passions. Part 1. MORE
I thought it might be useful to compile a list of all of the commercial donor databases I’m aware of. This list came from my head, my bookmarks, and lists compiled by NTEN and Idealware for their donor management software surveys (and I’m not certain all of these are actually donor databases). Feel free to let me know what I missed, which systems no longer exist, and which aren’t really donor databases. MORE
Matching gifts are one of the largest sources of untapped funding for nonprofit organizations, and because of this, I want to help you reach and educate your donors about how easy it is to request a match (possibly doubling their donation)! MORE
His years of experience have led him to create his own donor management and fundraising software system: Total Community Manager. When you are considering purchasing a new system, take the necessary time to explore or “map out” what you need from the system, especially to help maintain the necessary donor relationships and raise more money. Categorize and code different levels of donors to personalize their communication based on their level of giving? MORE
After I read this I began to wonder if, perhaps, fundraising CRM should include photos of each donor by syncing with open API’s that social media like Facebook, LinkedIn and Twitter provide. The post Should your CRM include photos of each of your donors? My uncle is a radiologist. MORE
Imagine a world where you easily view all the information you need from donor discovery efforts (the result of donor surveys ) in a simple dashboard. Imagine this. MORE
ROI and organizational effectiveness are under scrutiny (by donors) and more important than ever. There is a new focus on the total supporter journey vs. traditional “donor management.” This relates to constituent relationship management versus transactional fundraising. Tags: Don't Miss these Posts accountability charities fundraising nonprofit management nonprofits research MORE
This makes sense, especially considering that almost two-thirds reported not having a specific staff member dedicated to data management. Email + donors get the most data love. MORE
What if we measured donor interest, donations and engagement instead of OUR moves toward the donor? Ellen Bristol: You know, the conventional answer these days has to do with donor retention. It tells us the voice of the donor. Let’s find out why we’re losing donors. MORE
Does it meaning getting involved in other roles like volunteering or getting more donors to read your communications? Once you have an idea of what that engagement looks like, use the following seven techniques to amp up donor engagement. Be genuine when asking donors to engage. MORE
He made some really bold statements about the way we talk about potential and existing donors. The more we treat our donors as partners and friends of the organization, the more tightly connected to the mission of the organization they become. Related posts: Great Donor Stories Evaluating Your Donor Management Software Turning it Over to the Donor Keeping Info in Your Donor Database Tangible Donor Cultivation. MORE
I get lots of questions similar to this all the time: Quick question: Do you have a few favorite donor database software recommendations. Especially for collecting donor giving habits. Total Community Manager. Donor databases are vital for nonprofit fundraising. MORE
Often organizations fall on one side or the other of that line with a perspective that is either proactive or reactive when it comes to donor management. Reactive and proactive donor management really are opposites. Reactive donor management provides you an opportunity to approach individual donors in a very focused and personal way. Proactive donor management involves the creation and adherence to a development plan. MORE
Did you know the average nonprofit loses 7 donor out of 10 every year?! Indiana University’s Adrian Sargeant, author of great books like “ Building Donor Loyalty [Amazon affiliate link], has done statistical research proving this. Or worse, we take those donors for granted. MORE
study 20% 0f 451 senior executives polled said the their CRM (customer relationship management) initiatives had failed to deliver profitable growth and had damaged customer relationships Do You Really Know What to Do with Your. In a Bain & Co. MORE
In late 2012, Jay decided to create a new kind of donor management and fundraising software, this one with best practices baked right into how it worked. He started by working with Dr. Adrian Sargeant , the leading researcher on donor loyalty and retention, to create both tools and a user interface (the part you see and focus on as a user) that made donor retention central to how the software works. MORE
Do you hate your donor management system? Let’s get down to the real nitty gritty! Are you chugging coffee all day? Do you have the best co-workers? Tell me all about it! MORE
Two of The Agitator’s sister companies – DonorTrends and TrueGivers – compete with Blackbaud in the predictive analytics, modeling/scoring and donor screening end of the business. With the Convio merger Blackbaud now finds itself fielding and supporting 21 online and offline fundraising and constituent management platforms and a dozen different brands. Fundraisers devote a lot of energy – probably too much – to social media, mobile and the next new thing. MORE
Competing for dollars and donors mean: 1) understanding the new ways in which users think about supporting your cause online and donating, and 2) having a presence in those places where your existing supporters, and potential new supporters, are gathering. Takeaways: The ability to give your supporters new ways to donate A better understanding how to use social networks to generate support and donations New ways to think about how donors manage their giving. MORE
In seasons of fiscal and donor management drought there are many dangers, but perhaps the greatest is our losing sight of and trust in the mission. How do you stay excited about your organization when donors aren’t responding how you’d like them to? I have a friend who has recently stepped into a new role as a fundraiser and is struggling. Lots of calls + lots of effort = no new money for his organization. MORE
I’m a monthly donor to a nonprofit I love a lot. As I was in the process of sharing them with the nonprofit’s donor relations associate, I noticed one line of text that I had previously missed. One to lapsed donors asking them to renew. MORE
With proactive planning, your organization can overcome some of the struggles attributed to managing too many pieces of software. Effective and cohesive fundraising software is one of the keys to successful donor management. Don’t hoard donor files! MORE
Here is some wonderful insight into the state of online donor management, courtesy of Nonprofit Tech for Good (NTech). Excellent way to gauge just how effective the online donor experience really is. It’s all based on an old-fashioned ‘secret shopper’ approach, brought to the digital space. MORE
Nancy: Once you have a new monthly donor in the door, what’s the best way to welcome him? Erica: If donor signs up online, make sure you get a warm, appreciative email to him ASAP. Automate that via your donor management system. Read Part 1 here. MORE
You just want to provide a great experience for your supporters and an easy-to-manage tool for your colleagues (mostly accidental techies), right? Every week without fail, our team hears stories of pain and misery from nonprofit staff: Our donor software can’t. MORE
Before delivering the good news, here’s a nutshell summary of what the AFP found that, in Tom’s words, “drives home the futility of pouring newly acquired donors into leaky buckets.”. Every 100 donors gained in 2011 was offset by 107 in lost donors through attrition — a net gain of -7. MORE
There’s a proven way for your organization to start and strengthen vital relationships with the people whose support, loyalty, and actions you want—donors, volunteers, and even staff (too often overlooked here). MORE
We don’t need customer service,” Pam Grow is here to tell you Yes, Donors Require Customer Service via the The Nonprofit Times. Is the Donor Management System Dead? Greetings from beautiful Orange Beach, Alabama! MORE
We get so caught up in donor management that we can’t remember why we started working in the first place. I spend the majority of my time finding a way to engage donors and connect them to my nonprofit in a way that they find compelling. We work in a challenging profession. MORE
Whether you're reporting to your board, supporting teams in different departments, or just trying to get through to a specific type of donor, we've broken down all the ways your CRM + donor software can help. How CRM + donor management software can help your teams work better together. MORE
You might have a marketing plan, a shiny new website, and a fundraising appeal that has been triple-checked, but the key to raising more this year will come down to really knowing and understanding your donors. When you truly understand your donors, you can communicate more effectively with the best timing, more relevant messages, and the right ask. Jonathan will also offer some smart tips on overcoming the common challenges nonprofits face in managing donor data. MORE
Bloomerang knows What Baby Strollers Can Teach Us About Donor Management. July 22: Annual Report Basics: Written Annual Reports Donors Will Actually Read (Presented at CharityHowTo and free with an All-Access Pass). Happy Friday, everyone. MORE
Now you have valuable help as you try to figure out the best donor management system for your organization. NTEN and Idealware, two trusted names in nonprofit technology, have jointly published A Consumer’s Guide to Low-Cost Donor Management Systems. The report analyzes 29 systems that cost from the low three figures up to $4,000, and recommend best fits for different organizational needs. Download it for free (with registration). MORE
If your organization is looking for ways to amp up your donor stewardship and build better relationships with supporters, look no further than your nonprofit Customer Relationship Management (CRM). Your CRM is full of useful management tools that can aid you in cultivating donors. MORE
The sad truth is that as long as human beings are in charge of creating and administering the technology that nonprofits rely on for online giving, donor management, website hosting, email deliverability and similar tools, the possibility of a failure will always be there. MORE
A similar pattern of acquisition – and market concern about the acquisition – emerged last year in the higher education space when Datatel, a company that provides software and online management services to colleges and universities acquired SunGard , its major competitor. In higher ed, the SunGard/Datatel merger impacts the entire institution, because it’s not just about fundraising, it’s also about managing the operation of the universities and colleges themselves. MORE
The other day Tom posed the question, Are You a Fundraising Professional? , and answered it by concluding that “If you see your role as facilitating a positive donor experience, then yes, you are.” And to all the clients and donors that Bloomerang serves. MORE
Donor Management Related Topics 
EveryAction
AUGUST 17, 2016
Whether you're reporting to your board, supporting teams in different departments, or just trying to get through to a specific type of donor, we've broken down all the ways your CRM + donor software can help. How CRM + donor management software can help your teams work better together.
Non Profit Marketing 360
JULY 3, 2011
Now you have valuable help as you try to figure out the best donor management system for your organization. NTEN and Idealware, two trusted names in nonprofit technology, have jointly published A Consumer’s Guide to Low-Cost Donor Management Systems. The report analyzes 29 systems that cost from the low three figures up to $4,000, and recommend best fits for different organizational needs. Download it for free (with registration).
Fundraising Coach
AUGUST 26, 2013
I get lots of questions similar to this all the time: Quick question: Do you have a few favorite donor database software recommendations. Especially for collecting donor giving habits. Total Community Manager. Donor databases are vital for nonprofit fundraising.
iMarketSmart
JUNE 2, 2017
After I read this I began to wonder if, perhaps, fundraising CRM should include photos of each donor by syncing with open API’s that social media like Facebook, LinkedIn and Twitter provide. The post Should your CRM include photos of each of your donors? My uncle is a radiologist.
Fundraising Coach
JUNE 1, 2017
Does it meaning getting involved in other roles like volunteering or getting more donors to read your communications? Once you have an idea of what that engagement looks like, use the following seven techniques to amp up donor engagement. Be genuine when asking donors to engage.
iMarketSmart
DECEMBER 5, 2016
Imagine a world where you easily view all the information you need from donor discovery efforts (the result of donor surveys ) in a simple dashboard. Imagine this.
Fundraising Coach
FEBRUARY 22, 2011
His years of experience have led him to create his own donor management and fundraising software system: Total Community Manager. When you are considering purchasing a new system, take the necessary time to explore or “map out” what you need from the system, especially to help maintain the necessary donor relationships and raise more money. Categorize and code different levels of donors to personalize their communication based on their level of giving?
The Agitator
JULY 20, 2017
The other day Tom posed the question, Are You a Fundraising Professional? , and answered it by concluding that “If you see your role as facilitating a positive donor experience, then yes, you are.” And to all the clients and donors that Bloomerang serves.
Getting Attention
APRIL 19, 2017
There’s a proven way for your organization to start and strengthen vital relationships with the people whose support, loyalty, and actions you want—donors, volunteers, and even staff (too often overlooked here).
The Agitator
OCTOBER 20, 2015
Here is some wonderful insight into the state of online donor management, courtesy of Nonprofit Tech for Good (NTech). Excellent way to gauge just how effective the online donor experience really is. It’s all based on an old-fashioned ‘secret shopper’ approach, brought to the digital space.
Getting Attention
AUGUST 3, 2016
Here’s where you rely on your robust, reliable donor management software. The more you know and log about your prospects and donors, the better you’ll connect with them. Connect with Your Patrons, Donors, and other Supporters via THEIR Summer Habits and Passions. Part 1.
Kivi's Nonprofit Communications Blog
MAY 24, 2016
The sad truth is that as long as human beings are in charge of creating and administering the technology that nonprofits rely on for online giving, donor management, website hosting, email deliverability and similar tools, the possibility of a failure will always be there.
EveryAction
MARCH 18, 2016
This makes sense, especially considering that almost two-thirds reported not having a specific staff member dedicated to data management. Email + donors get the most data love.
Kivi's Nonprofit Communications Blog
JULY 11, 2014
Bloomerang knows What Baby Strollers Can Teach Us About Donor Management. July 22: Annual Report Basics: Written Annual Reports Donors Will Actually Read (Presented at CharityHowTo and free with an All-Access Pass). Happy Friday, everyone.
Kivi's Nonprofit Communications Blog
JUNE 26, 2014
In late 2012, Jay decided to create a new kind of donor management and fundraising software, this one with best practices baked right into how it worked. He started by working with Dr. Adrian Sargeant , the leading researcher on donor loyalty and retention, to create both tools and a user interface (the part you see and focus on as a user) that made donor retention central to how the software works.
Getting Attention
JANUARY 23, 2014
The new Salesforce1 app for iPhone and Android helps front-line fundraisers and marketers solicit and enter more information about donors when out of the office (no chance of forgetting key elements) in a flash. Welcome to guest blogger, James Porter.
Kivi's Nonprofit Communications Blog
SEPTEMBER 25, 2015
We don’t need customer service,” Pam Grow is here to tell you Yes, Donors Require Customer Service via the The Nonprofit Times. Is the Donor Management System Dead? Greetings from beautiful Orange Beach, Alabama!
Kivi's Nonprofit Communications Blog
SEPTEMBER 11, 2017
Do you hate your donor management system? Let’s get down to the real nitty gritty! Are you chugging coffee all day? Do you have the best co-workers? Tell me all about it!
Nonprofit Marketing Blog
JUNE 10, 2015
I’m a monthly donor to a nonprofit I love a lot. As I was in the process of sharing them with the nonprofit’s donor relations associate, I noticed one line of text that I had previously missed. One to lapsed donors asking them to renew.
A Small Change
JUNE 19, 2013
We get so caught up in donor management that we can’t remember why we started working in the first place. I spend the majority of my time finding a way to engage donors and connect them to my nonprofit in a way that they find compelling. We work in a challenging profession.
The Agitator
OCTOBER 23, 2012
Before delivering the good news, here’s a nutshell summary of what the AFP found that, in Tom’s words, “drives home the futility of pouring newly acquired donors into leaky buckets.”. Every 100 donors gained in 2011 was offset by 107 in lost donors through attrition — a net gain of -7.
Kivi's Nonprofit Communications Blog
JULY 22, 2011
Also at NTEN, find the 2011 Consumers Guide to Low Cost Donor Management Systems. I know most of the U.S. could use a cool one about right now, so here are your Mixed Links, frozen slushy style! Social Website.
Nonprofit Marketing Blog
AUGUST 16, 2015
You might have a marketing plan, a shiny new website, and a fundraising appeal that has been triple-checked, but the key to raising more this year will come down to really knowing and understanding your donors. When you truly understand your donors, you can communicate more effectively with the best timing, more relevant messages, and the right ask. Jonathan will also offer some smart tips on overcoming the common challenges nonprofits face in managing donor data.
A Small Change
JUNE 30, 2010
Often organizations fall on one side or the other of that line with a perspective that is either proactive or reactive when it comes to donor management. Reactive and proactive donor management really are opposites. Reactive donor management provides you an opportunity to approach individual donors in a very focused and personal way. Proactive donor management involves the creation and adherence to a development plan.
Fundraising Coach
OCTOBER 23, 2012
Did you know the average nonprofit loses 7 donor out of 10 every year?! Indiana University’s Adrian Sargeant, author of great books like “ Building Donor Loyalty [Amazon affiliate link], has done statistical research proving this. Or worse, we take those donors for granted.
Fundraising Coach
APRIL 6, 2016
With proactive planning, your organization can overcome some of the struggles attributed to managing too many pieces of software. Effective and cohesive fundraising software is one of the keys to successful donor management. Don’t hoard donor files!
The Agitator
JUNE 4, 2012
Two of The Agitator’s sister companies – DonorTrends and TrueGivers – compete with Blackbaud in the predictive analytics, modeling/scoring and donor screening end of the business. With the Convio merger Blackbaud now finds itself fielding and supporting 21 online and offline fundraising and constituent management platforms and a dozen different brands. Fundraisers devote a lot of energy – probably too much – to social media, mobile and the next new thing.
A Small Change
SEPTEMBER 19, 2011
In seasons of fiscal and donor management drought there are many dangers, but perhaps the greatest is our losing sight of and trust in the mission. How do you stay excited about your organization when donors aren’t responding how you’d like them to? I have a friend who has recently stepped into a new role as a fundraiser and is struggling. Lots of calls + lots of effort = no new money for his organization.
A Small Change
SEPTEMBER 19, 2011
In seasons of fiscal and donor management drought there are many dangers, but perhaps the greatest is our losing sight of and trust in the mission. How do you stay excited about your organization when donors aren’t responding how you’d like them to? I have a friend who has recently stepped into a new role as a fundraiser and is struggling. Lots of calls + lots of effort = no new money for his organization.
The Agitator
JANUARY 17, 2012
A similar pattern of acquisition – and market concern about the acquisition – emerged last year in the higher education space when Datatel, a company that provides software and online management services to colleges and universities acquired SunGard , its major competitor. In higher ed, the SunGard/Datatel merger impacts the entire institution, because it’s not just about fundraising, it’s also about managing the operation of the universities and colleges themselves.
A Small Change
MARCH 21, 2011
He made some really bold statements about the way we talk about potential and existing donors. The more we treat our donors as partners and friends of the organization, the more tightly connected to the mission of the organization they become. Related posts: Great Donor Stories Evaluating Your Donor Management Software Turning it Over to the Donor Keeping Info in Your Donor Database Tangible Donor Cultivation.
Ann Green
AUGUST 16, 2017
If your organization is looking for ways to amp up your donor stewardship and build better relationships with supporters, look no further than your nonprofit Customer Relationship Management (CRM). Your CRM is full of useful management tools that can aid you in cultivating donors.
Wild Woman Fundraising
NOVEMBER 4, 2014
NEW FREE WEBINAR: The Brave New World of Donor Databases with Robert Weiner. Maybe you think — or know — that it’s time to replace your donor database or CRM (Constituent Relationship Management system). Links to donor database resources. Robert Weiner.
The Agitator
NOVEMBER 9, 2010
ROI and organizational effectiveness are under scrutiny (by donors) and more important than ever. There is a new focus on the total supporter journey vs. traditional “donor management.” This relates to constituent relationship management versus transactional fundraising. Tags: Don't Miss these Posts accountability charities fundraising nonprofit management nonprofits research
Nonprofit Marketing Blog
AUGUST 21, 2015
Nancy: Once you have a new monthly donor in the door, what’s the best way to welcome him? Erica: If donor signs up online, make sure you get a warm, appreciative email to him ASAP. Automate that via your donor management system. Read Part 1 here.
Wild Woman Fundraising
MARCH 24, 2014
Matching gifts are one of the largest sources of untapped funding for nonprofit organizations, and because of this, I want to help you reach and educate your donors about how easy it is to request a match (possibly doubling their donation)!
Fundraising 123
APRIL 25, 2009
Competing for dollars and donors mean: 1) understanding the new ways in which users think about supporting your cause online and donating, and 2) having a presence in those places where your existing supporters, and potential new supporters, are gathering. Takeaways: The ability to give your supporters new ways to donate A better understanding how to use social networks to generate support and donations New ways to think about how donors manage their giving.
Fundraising 123
JANUARY 12, 2009
I thought it might be useful to compile a list of all of the commercial donor databases I’m aware of. This list came from my head, my bookmarks, and lists compiled by NTEN and Idealware for their donor management software surveys (and I’m not certain all of these are actually donor databases). Feel free to let me know what I missed, which systems no longer exist, and which aren’t really donor databases.
Wild Woman Fundraising
SEPTEMBER 19, 2016
What if we measured donor interest, donations and engagement instead of OUR moves toward the donor? Ellen Bristol: You know, the conventional answer these days has to do with donor retention. It tells us the voice of the donor. Let’s find out why we’re losing donors.
Wild Woman Fundraising
SEPTEMBER 18, 2016
We’re not the people you go to to learn how to write a grant or run a campaign or get donor retention. Early in the day, I was fortunate enough to discover the work of the great founders of Total Quality Management, which is better known as Six Sigma and lean manufacturing.
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