Customer Service Social Media Style: A Pulse of the Industry View Part 1

Diva Marketing Blog

Social (media customer) service" and the "social customer" are impacting how business is being conducted and will be conducted. Customers want to know they matter. Customers want to engage with people who want to build trusted relationships. The Social Customer.

The Role of the Free Agent and Fundraising

SocialButterfly

From a contract standpoint, I usually read “free agent&# as an independent consultant–however, that is NOT what is meant in this discussion. I think customer relationship management is important here.

Free 130

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Get More from Your Donor Database

Getting Attention

That’s why I’ll be blogging lots of tips, tools and case studies on building out and using your database(s) to improve your supporter’s experience in 2014—via segmentation, serving customization content and personalization. Welcome to guest blogger, James Porter.

The 2019 Best Nonprofit Conferences Calendar

EveryAction

Social Capital 2019 is a content-rich, invitation-only conference bringing together the brightest nonprofit and corporate minds for a candid exchange on growing strategic partnerships. It's finally here!

Donor Complaints: Why it’s a bad idea to get upset with donors when they complain

iMarketSmart

Think about this: Only 4% of dissatisfied customers actually voice their complaints. Promises were made to me in exchange for my money, but the promises were not kept. I might have become a very loyal customer. No one likes to hear complaints. .

Ideas 199

Semantic confusion surrounding modern marketing

Public Sector Marketing 2.0

There are numerous marketing terms that are being misused so often these days that I often find it necessary to give a quick lecture on semantics before presenting, training or consulting with clients. It is not concerned with the values that the exchange is all about.

The 2018 Best Nonprofit Conferences Calendar

EveryAction

Social Capital 2018 is a content-rich, invitation-only conference bringing together the brightest nonprofit and corporate minds for a candid exchange on growing strategic partnerships. It's finally here!

The Top 10 Adoption Fundraising Ideas

Fundraiser Ideas

Contact a local home sales consultant, such as Colonial Candle or Pampered Chef, and ask them to donate their profits from your party to your adoption efforts. In exchange, they’ll receive new party leads and customers from your family and friends. Opening your heart to a child who needs a family to love him or her is a blessing for both you and the child. However, many adoptive-parents-to-be struggle with affording the costs associated with the adoption process.

Ideas 163

You’re Kidding, Right? Lessons in Blogger Relations

Kivi's Nonprofit Communications Blog

Can we do a link exchange? Many people use a blanket pitch and then customize it by adding in my first name and the name of my blog. If not, you need to customize your pitch if you really want to get that person’s attention so that it makes sense for the kind of blog they write.

Social media definitions, categories, and top tools of 2016

Public Sector Marketing 2.0

Social Media is defined on Wikipedia as “ computer-mediated tools that allow people or companies to create, share, or exchange information, career interests, ideas, and pictures/videos in virtual communities and networks. ” Location-based review services are getting more traction as personal social networks adopt geolocation, and more users choose to consult the Internet along with their friends for recommendations of best dining spots.

Tools 113

Ron Strauss On Knowledge Sharing As A B2B Strategy

Diva Marketing Blog

You have the opportunity for Exchanging Knowledge with your VIP as the leader of the discussion. And the context of the firm is described by its processes, organization, business model, how it chooses its customers, etc.

Radio For Small Business, Interview with Lee Kantor & Stone Payton Business RadioX

Diva Marketing Blog

This gives us the ability to consistently ensure we're meeting needs and solving problems for our customers -- sometimes, needs and problems they don't even realize they have yet.

Radio For Small Business, Interview with Lee Kantor & Stone Payton Business RadioX

Diva Marketing Blog

This gives us the ability to consistently ensure we're meeting needs and solving problems for our customers -- sometimes, needs and problems they don't even realize they have yet.

Fundraising on Film: What Hollywood Thinks of Fundraising?

Kivi's Nonprofit Communications Blog

The more Liz and Dick flout social custom and become intertwined, the healthier the bird becomes and the more the effort to raise funds for the new chapel is imperiled. As the exchange becomes heated, the trustee shouts, “I don’t raise money under false pretenses!”

Developing Strategies for Social Media

Social Marketing and Social Change

A number of points about strategy and social media came together for me over the past few days as I have been consulting on five different social media projects at various stages of development. A slightly more enlightened position to assuming the familiar role of content creator is to become the expert consultants or coaches for others – provide training and technical assistance to the newbies in the organization, state, or whatever. Through people exchanging with each other.

Diva Marketing Talks Blogger Relations With Susan Getgood and Liz Gumbinner

Diva Marketing Blog

Since 2004, her firm GetGood Strategic Marketing has been advising organizations of all shapes and sizes on integrated social media outreach and internet marketing strategies that help businesses craft a positive internet presence, meet their customers online, build their brands, and drive revenue.

Where Does 'Transparency' Fit In The New Social Media Marketing Model?

Diva Marketing Blog

In an environment where your changing avatar is accepted as your image to the world, where people exchange ideas that frequently lead to business opportunities and where 'real' friendships are formed it was important to have a few boundaries that could help establish trust. to communicate with their customers and stakeholders it didn't take long to realize that to sustain and grow interest in our brands we had to provide unique content. s the customers."

Bloggers Flash Back to 2006 and Flash Forward to 2009

Diva Marketing Blog

Turning to thoughts for 2009 a few people felt that the blogs/social media has lost its focus of customer first content t o becoming ego vehicles while others are looking for advances in technology. Some blogs are more of a "performance stage" than a platform for exchange.

Social Media Research: Interview with Joel Rubinson of ARF - Part 2

Diva Marketing Blog

Sometimes you need to use the latter but then you need to get the exchange right. First, I would use it for continuous monitoring to spot corporate reputation issues, customer care problems, emerging social trends, and new vocabulary. Research, account planning, and consulting will begin to blend as research departments at leading advertisers begin to retool.

What the Special Event or Events Fundraising Method Is, and How It Works

Seeking Grant Money Today

Customer service, at every stage of their experience with the nonprofit and its special event, provided to the participants and their donors, sponsors, or guests should be of the utmost priority, always - in order that attendees not only want to participate next year again, but so do those who hear about the event from them but have not yet participated, themselves. Some nonprofits choose to hire special event planning firms or consultants to plan and/or implement their special events.