Week of Freebies, Day 2: Creating a Welcome Series [Online Mini-Course]

Kivi's Nonprofit Communications Blog

On Monday we shared how you can get your customized training plan with self-paced courses recommended just for you. Today, we’ll look at one of the courses you get when you sign up for our Free Membership. Creating an Email Welcome Series This mini-course includes a 6-minute video and will show best practices for creating an email welcome series that engages your new subscribers from the start. Happy Holidays!

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Week of Freebies, Day 3: Your Customized Training Plan

Kivi's Nonprofit Communications Blog

Get the free customized training plan that comes with our Free Membership. We have several self-paced, online courses for each level. You can also enroll in any free courses regardless of your level.). Welcome back to our Week of Freebies!

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Week of Freebies, Day 1: Get Your Customized Training Plan

Kivi's Nonprofit Communications Blog

Get the free customized training plan that comes with our Free Membership. You just need to take this super-fast quiz so we can assess your Marketing Maturity Level and recommend which of our brand-new, self-paced online courses will work best for you. The customized training plan is just one benefit of having a Free Membership to our site. The post Week of Freebies, Day 1: Get Your Customized Training Plan appeared first on Kivi's Nonprofit Communications Blog.

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Rockin' With Social Customer Service

Diva Marketing Blog

Two years ago Becky Carroll, Customers Rock , invited me, along with Tony Hsien, Frank Eliason and Brian Solis, to participate on a BlogWorld Expo panel about a fairly new, innovative use of social media. However, when it comes to digital social customer serivce it is critical to get right.

#Communications: ATT Fights Legal Battle Against Its (Business) Customers

Non Profit Marketing 360

In July, the law firm of Bursor & Fisher established a website for AT&T customers to sign into a class-action lawsuit to fight the merger. Of course, AT&T is willing pony-up $38 billion to ensure customers have one fewer choices in that so-called marketplace. The body blows between AT&T and the business and federal regulatory communities continue to mount.

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Big Brand Customer Intimacy Without Brand Conversations

Diva Marketing Blog

I follow them but I don't expect a human connection, is that part for the course for most users following corporations?" . to their customers and other stakeholders. can a Big Brand create customer intimacy with millions by using the tools of the social media world?

Success in the data: customer success story with iMentor

CrowdRise

Their goal is to help these young people stay the course for success through graduation and college. iMentor is an organization devoted to a powerful educational initiative supporting mentorships between high school students in low-income communities and college-educated volunteer mentors. iMentor does this through weekly conversations and monthly meetings, case management, and guidance counseling.

What’s Your Marketing Maturity Level? Take this Super-Fast Quiz and Find Out!

Kivi's Nonprofit Communications Blog

Once you have taken the quiz, you have the opportunity to receive a customized training plan that will recommend which of our brand-new, self-paced online courses will work best for your level. We hope this customization will prevent you from being overwhelmed by all of the training we have available. The customized training plan is just one benefit of having a Free Membership to our site. You have to be get a Free Membership to access these courses though.

Need #NPCOMM Training That Actually Fits YOUR Schedule?

Kivi's Nonprofit Communications Blog

In addition to recording all of those webinars so you can watch at your convenience, we also have an entire catalogue of online, self-paced courses now available for Pass Holders. You can either get a customized training plan which recommends courses based on your marketing experience or you can access classes based on topics. While there are courses available to our Free Members, All-Access Pass Holders can enroll in every course we offer. (

Learn How to Measure Communications Effectiveness

Kivi's Nonprofit Communications Blog

In Part 2, you’ll learn how to create a customized measurement dashboard for your team. Nonprofit Communications Online CoursesSTARTS TOMORROW! Measuring the effectiveness of your communications work can be confusing. But your work as a nonprofit communicator is essential to your nonprofit’s success. And it’s time for you to prove it by showing them what actually works (and what doesn’t).

Are You Ready for 2019?

Kivi's Nonprofit Communications Blog

Our Annual All-Access Pass will give you 365 days of access to the best training webinars, exclusive online courses and downloads, support from peers and industry experts and more. Pay Once and You’re Set for 2019 A Customized Training Plan Just for You In 2019, we are introducing a new way for you to manage your professional development called the Five Levels of Marketing Maturity. Nonprofit Communications Online Courses2019 will be here before you know it.

Let Your Clients (Customers, Consumers, Constituents) Tell Your Story

Kivi's Nonprofit Communications Blog

Whether you call them clients, customers, consumers, or something entirely different, your organization will benefit if you, dear organizational leader/employee/volunteer, get out of your own way (as Mama loves to say) and let the constituency you serve tell your story for you. Jubi Headley. I met Jubi Headley via my other website, Writing for Nonprofits.

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Thrive as a Nonprofit Communicator with These Simple Rules

Kivi's Nonprofit Communications Blog

Always starting from scratch or have staff constantly asking for custom work? Nonprofit Communications Online CoursesFor all of you overwhelmed nonprofit communicators who are sick of long to-do lists and reacting to situations instead of planning ahead, THIS NEW WEBINAR IS FOR YOU!

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STARTS TODAY – Measuring the Effectiveness of Your Communications Work

Kivi's Nonprofit Communications Blog

In Part 2, you’ll learn how to decide what to measure, how to set benchmarks and how to create a customized measurement dashboard for your team. Online CoursesMeasuring the effectiveness of your nonprofit communications work is hard. But you can figure it out! We’ll show you how. Join us tomorrow for a BRAND NEW webinar series: Measuring the Effectiveness of Your Communications Work. Presented by Kivi Leroux Miller. October 17th and 19th. 1:00 p.m. ET (10:00 a.m.

Turn Your Year-End Campaign Into Year-Round Success [Video]

Kivi's Nonprofit Communications Blog

We are also opening space for 12 nonprofits to join us for a more customized experience.(Five Option 3: Register for the full e-clinic and get the sample calendars, how to craft messages, and more customized help and coaching from me. Content Curation Content Marketing Copywriting E-Newsletters Fundraising Ideas for Nonprofit Writers Nonprofit Communications Nonprofit Personality Online Courses Online Marketing Print Newsletters Social Networking Storytelling

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Online Fundraising Fundamentals

Kivi's Nonprofit Communications Blog

You’ll leave the webinar with a basic online fundraising strategy that you can customize for your organization. Tags: Fundraising Online Courses Next week on Tuesday, November 9, 2010, I’m presenting a webinar for CharityHowTo on Online Fundraising Fundamentals.

Join Me at the Online Marketing Spa

Kivi's Nonprofit Communications Blog

You’ll get the training and customized consultations you need to rejuvenate your online marketing program this summer. Tags: Nonprofit Communications Nonprofit Marketing Strategy Online Courses Online Marketing nptech

What’s Your Nonprofit Marketing Maturity Level?

Kivi's Nonprofit Communications Blog

We can recommend online, self-paced courses for you, and we only need you to answer two questions to do it. Once you have taken the quiz, you have the opportunity to receive a customized training plan that will recommend which of our brand-new, self-paced online courses will work best for your level. The customized training plan is just one benefit of having a Free Membership to our site. You have to be get a Free Membership to access these courses though. (

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Find Your Marketing Maturity Level by Answering Two Questions

Kivi's Nonprofit Communications Blog

Once you have taken the quiz, you have the opportunity to receive a customized training plan that will recommend which of our brand-new, self-paced online courses will work best for your level. The customized training plan is just one benefit of having a Free Membership to our site. NOTE: You can easily change your level to change your recommended plan or you can access all of the free courses organized by topic regardless of your level.

You Need to Fix Your All or Nothing Email List

Kivi's Nonprofit Communications Blog

If the results of our informal webinar poll last week are any indication, about 2/3rds of nonprofits can’t or haven’t customized their email unsubscribe pages. Without customization, it’s all or nothing. Of course, not. If you have customized the page, be sure that the options listed make sense to your average email subscriber.

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Product Updates: Stewardship Series Effort and Online Will Tool Add-on

iMarketSmart

Start with a survey: Uncover the “why” behind their generosity Send automatic, personalized emails that are highly engaging Land meetings with your donors Send donors an email on their birthday to let them know you remembered (automatically, of course!). Click below to book a time with your Customer Success Manager. Click below to book a time with your Customer Success Manager. Stewardship Series Effort.

How to Coach Others to Be Better Nonprofit Writers

Kivi's Nonprofit Communications Blog

If You Coach Them, Yes, from ICMI, the International Customer Management Institute Of course, we have some additional posts on Nonprofit Writing ourselves. Writing for nonprofits is different than writing for other kinds of organizations. We are often trying to accomplish many different things with nonprofit content, and depending on the goal and the intended reader, the style of writing will change.

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5 Factors to Consider with Merchant Services Selection

A Small Change

Set-up: You’ll want to select a partner that provides an easy process, such as an online application form and a customer service representative that helps walk you through this process and prepare you by providing a summary of requirements needed to apply. In addition to transaction fees, there are monthly service fees, costs for mobile processing, late fees, fees for customer support and of course early-termination fees.

How to Communicate with Your Donors, Members, and Online Community Right Now – #NPCOVID19

J Campbell Social Marketing

Of course, Seth Godin wrote the perfect blog post on this – React, respond or initiate? It blamed the Governor for closing in-person dining, accused it’s customers of being scared to come inside so that it now has to provide curbside service, and just showed an overall lack of empathy for what its customers are going through. I’ve been thinking about you. I want you to be safe. You ARE social distancing, right? Just checking.

11 Strategic Ways to Grow Your Nonprofit Social Media Followers This Year

J Campbell Social Marketing

I’m building an online training course for nonprofit social media managers just like you! Personalize, humanize, and customize every channel you can with a visual image that speaks volumes.

There Are Only Three Ways to Raise More Money

iMarketSmart

Of course, time is finite — we all are limited to just 24 hours in a day, but money (funding) is theoretically uncapped, and having more of it generally equates to having a larger impact on the world. Of course such a broad question can’t be addressed in a blog post, nor should it be. They could: Acquire new donors/customers. Retain existing donors/customers. Monetize their donors/customers. Acquire new donors/customers. Retain existing donors/customers.

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Death to “we are experiencing higher than normal call volume”.

Public Sector Marketing 2.0

I think this year is going to mark a significant turning point for customer service, both online and offline. As the web shifts from “public social” to “private social” (also called the “dark social”) so to are companies trying to join in on the fun by creating customer service bots , complete with their own personas and increasingly freaky artificial intelligence. No of course not.

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Basic Social Media Intelligence (SOCMINT) Tools To Help Fight Disinformation

Public Sector Marketing 2.0

Over the past year, I’ve had a significant increase in the number of client requests for custom consulting and/or training help relating to combating the spread of disinformation. I thought I’d share some recent slides (edited to remove any client sensitive information of course), where I provide some useful tools for any newbies to the field of OSINT / SOCMINT.

6 Nonprofit Marketing Lessons Learned from The Baby-Sitters Club

J Campbell Social Marketing

3) Please and delight your donors (or customers). The girls continually go above and beyond in their customer service, and their follow through. Recently I have been reading the wonderful book series The Baby-Sitters Club by Anne M. Martin, with my daughter. .

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What’s Your Top CALM Strength? Take Our New Quiz to Find Out

Kivi's Nonprofit Communications Blog

Of course, you can always work on your weaknesses too. You can see how other nonprofits have used the service by going to their customer page and clicking on nonprofits in the menu. CALM communications directors are Collaborative, Agile, Logical and Methodical. Ready to find your top CALM strength? Take the new quiz! Don’t see the quiz? Take it here. Why should you know your top CALM strength? I’m a “build on your success” kind of person.

9 hard truths your fundraising operation needs to face in the post-pandemic era.

iMarketSmart

Of course, you can influence their decisions, but you can never control them. As a result, customer service (stewardship) is more essential now than ever. Competition is fierce and everywhere. Nonprofits don’t only compete with other nonprofits. They also compete with private sector businesses and Uncle Sam (the tax collector) for every donor’s “share of wallet and attention.” Plus, donors want non-exclusive, polyamorous relationships with organizations.

What Fundraisers Can Learn From Restaurants and Waiters

iMarketSmart

Customers who visited the restaurant 5 or more times per year left a larger tip (after controlling bill size) than did customers who visited the restaurant fewer than 5 times per year.” Of course, we all know that visiting with donors results in more and larger donations. People give billions of dollars each year to waiters for a lot of the same reasons they give to charities. Social conformity (simply because it’s something you are supposed to do).

How smart speakers and voice assistants are changing the game

Public Sector Marketing 2.0

Of course, I can turn off the mic any time and control how often and what they use these devices for (we have strict screen time rules), but again, that’s another topic. Customers will no longer be exposed to search engine results pages as the AI assistant will be trusted to avoid false results and produce the best possible answer using its AI. It’s been six months now since I equipped my home with three Google Home Mini devices (one on each floor).

Storytelling Workouts for Year-End Fundraising

EveryAction

Write a Social Media Post to Ask Your Audience to Share Their Stories— We know that news cycle stories are a powerful driver for donations, but of course they aren’t the only type of stories you could be telling.

What Kind Of Donors Do You Want?

The Agitator

Here’s an example, written about attracting customers … a group that to Godin includes “donors, backers, voters, members, vendors” He asks: What kind of customers do you want? His point: “You attract the customers that respond to the way you act.” ” [Of course, Roger’s corollary would be: Communications Nonprofit branding Nonprofit management premium

Creating a Unique Value Proposition for Your Nonprofit (Part 1)

Kivi's Nonprofit Communications Blog

In the private sector, this is the customer, the person in charge of paying. Others have a product in the form of a course or other neatly packaged “thing.” Of course, you can simply call your program what it is, but consider getting creative.

Introducing Online Training in Grant Proposal Writing

The Nonprofit Consultant

During that same period, I also did custom versions of the class for several individual organizations and smaller coalitions of nonprofits. I've divided the course into eight major presentations, plus three short lectures, in over three hours of video. The cost of the course will be $64.99 (students at the Community Foundation typically paid $65/each for the same material), but, to get the course launched, I am offering it to my regular readers for only $9.99

Why can the Up-to- date Deal Rooms prove useful to the chamber counsels?

SocialButterfly

If that is the case, you can be calm for the reason that you get the twenty-four-hour customer support which will help you to resolve any troubles any time you need it. It is a matter of course that the chamber counsels are connected with a great number of customers. And it is a matter of course that the communication with them is vitally important for this process.

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What Fundraisers Can Learn From Restaurants and Waiters

iMarketSmart

Customers who visited the restaurant 5 or more times per year left a larger tip (after controlling bill size) than did customers who visited the restaurant fewer than 5 times per year.” Of course we all know that visiting with donors results in more and larger donations. People give billions of dollars each year to waiters for a lot of the same reasons they give to charities. . Social conformity (simply because it’s something you are supposed to do).

The Key to Successful Buy Term Paper

SocialButterfly

They ought to take care when selecting where you can purchase custom term papers. All our clients each time they choose to purchase custom word paper could hand pick that writers they like to compose this essay from their opinion. Whenever you start looking for a small business that gives custom papers, the task might last. Customized word newspaper shouldn’t be overly wordy or complicated.

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Level Up Your Nonprofit Marketing [FREE Webinar This Week]

Kivi's Nonprofit Communications Blog

Join us for a free webinar to find your Marketing Maturity Level, to get your own customized training plan, and to explore the steps it will take for both you personally and for your nonprofit to level up. Of course, your level is a combination of both your personal experience as a professional nonprofit communicator and your nonprofit’s culture and maturity in its approach to communications work.

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The Essential Guide to Donor Retention in the Digital Age

J Campbell Social Marketing

Registration is now open for my course How to Make a Thank You Video that Delights Donors and Gets Them to Give Again! Registration is now open for my course How to Make a Thank You Video that Delights Donors and Gets Them to Give Again! Some of these of course we cannot control. If they gave to a specific campaign, or if they donated because of an event, be sure to customize the communication that they receive. Nonprofits, we are failing our donors.

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Writing Paper Service Help!

SocialButterfly

For this reason, you must not wait around until customer support will be in touch with your writer and you’re going to receive a response. In addition, modifying providers are less expensive than customized sample writing.

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