Kivi's Nonprofit Communications Blog

DECEMBER 26, 2018

On Monday we shared how you can get your customized training plan with self-paced courses recommended just for you. Today, we’ll look at one of the courses you get when you sign up for our Free Membership. Creating an Email Welcome Series This mini-course includes a 6-minute video and will show best practices for creating an email welcome series that engages your new subscribers from the start. Happy Holidays!

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Course Sales And Marketing Online Sales 139

Kivi's Nonprofit Communications Blog

DECEMBER 26, 2019

Get the free customized training plan that comes with our Free Membership. We have several self-paced, online courses for each level. You can also enroll in any free courses regardless of your level.). Welcome back to our Week of Freebies!

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Training Custom Customer Plan 137

Kivi's Nonprofit Communications Blog

DECEMBER 24, 2018

Get the free customized training plan that comes with our Free Membership. You just need to take this super-fast quiz so we can assess your Marketing Maturity Level and recommend which of our brand-new, self-paced online courses will work best for you. The customized training plan is just one benefit of having a Free Membership to our site. The post Week of Freebies, Day 1: Get Your Customized Training Plan appeared first on Kivi's Nonprofit Communications Blog.

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Custom Customer Training Plan 136

Diva Marketing Blog

OCTOBER 15, 2010

Two years ago Becky Carroll, Customers Rock , invited me, along with Tony Hsien, Frank Eliason and Brian Solis, to participate on a BlogWorld Expo panel about a fairly new, innovative use of social media. However, when it comes to digital social customer serivce it is critical to get right.

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Custom Customer Service Las Vegas 79

Non Profit Marketing 360

AUGUST 26, 2011

In July, the law firm of Bursor & Fisher established a website for AT&T customers to sign into a class-action lawsuit to fight the merger. Of course, AT&T is willing pony-up $38 billion to ensure customers have one fewer choices in that so-called marketplace. The body blows between AT&T and the business and federal regulatory communities continue to mount.

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Legal Custom Customer Business 116

Diva Marketing Blog

JULY 26, 2010

I follow them but I don't expect a human connection, is that part for the course for most users following corporations?" . to their customers and other stakeholders. can a Big Brand create customer intimacy with millions by using the tools of the social media world?

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Conversion Custom Customer Brand 82

CrowdRise

OCTOBER 3, 2017

Their goal is to help these young people stay the course for success through graduation and college. iMentor is an organization devoted to a powerful educational initiative supporting mentorships between high school students in low-income communities and college-educated volunteer mentors. iMentor does this through weekly conversations and monthly meetings, case management, and guidance counseling.

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College Custom Customer High School 40

Kivi's Nonprofit Communications Blog

DECEMBER 12, 2018

Once you have taken the quiz, you have the opportunity to receive a customized training plan that will recommend which of our brand-new, self-paced online courses will work best for your level. We hope this customization will prevent you from being overwhelmed by all of the training we have available. The customized training plan is just one benefit of having a Free Membership to our site. You have to be get a Free Membership to access these courses though.

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Sales And Marketing Training Distribution Optimization 141

Kivi's Nonprofit Communications Blog

DECEMBER 20, 2018

In addition to recording all of those webinars so you can watch at your convenience, we also have an entire catalogue of online, self-paced courses now available for Pass Holders. You can either get a customized training plan which recommends courses based on your marketing experience or you can access classes based on topics. While there are courses available to our Free Members, All-Access Pass Holders can enroll in every course we offer. (

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Training January Sales Sales And Marketing 131

Kivi's Nonprofit Communications Blog

OCTOBER 16, 2018

In Part 2, you’ll learn how to create a customized measurement dashboard for your team. Nonprofit Communications Online CoursesSTARTS TOMORROW! Measuring the effectiveness of your communications work can be confusing. But your work as a nonprofit communicator is essential to your nonprofit’s success. And it’s time for you to prove it by showing them what actually works (and what doesn’t).

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Kivi's Nonprofit Communications Blog

DECEMBER 5, 2018

Our Annual All-Access Pass will give you 365 days of access to the best training webinars, exclusive online courses and downloads, support from peers and industry experts and more. Pay Once and You’re Set for 2019 A Customized Training Plan Just for You In 2019, we are introducing a new way for you to manage your professional development called the Five Levels of Marketing Maturity. Nonprofit Communications Online Courses2019 will be here before you know it.

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Virginia Healthcare January Training 127

Kivi's Nonprofit Communications Blog

AUGUST 30, 2011

Whether you call them clients, customers, consumers, or something entirely different, your organization will benefit if you, dear organizational leader/employee/volunteer, get out of your own way (as Mama loves to say) and let the constituency you serve tell your story for you. Jubi Headley. I met Jubi Headley via my other website, Writing for Nonprofits.

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Custom Customer Houston Texas 211

Kivi's Nonprofit Communications Blog

JULY 25, 2018

Always starting from scratch or have staff constantly asking for custom work? Nonprofit Communications Online CoursesFor all of you overwhelmed nonprofit communicators who are sick of long to-do lists and reacting to situations instead of planning ahead, THIS NEW WEBINAR IS FOR YOU!

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Rules Nonprofit Communications Communications July 111

Kivi's Nonprofit Communications Blog

OCTOBER 17, 2017

In Part 2, you’ll learn how to decide what to measure, how to set benchmarks and how to create a customized measurement dashboard for your team. Online CoursesMeasuring the effectiveness of your nonprofit communications work is hard. But you can figure it out! We’ll show you how. Join us tomorrow for a BRAND NEW webinar series: Measuring the Effectiveness of Your Communications Work. Presented by Kivi Leroux Miller. October 17th and 19th. 1:00 p.m. ET (10:00 a.m.

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Measure Effective Effectiveness Work 111

Kivi's Nonprofit Communications Blog

SEPTEMBER 23, 2014

We are also opening space for 12 nonprofits to join us for a more customized experience.(Five Option 3: Register for the full e-clinic and get the sample calendars, how to craft messages, and more customized help and coaching from me. Content Curation Content Marketing Copywriting E-Newsletters Fundraising Ideas for Nonprofit Writers Nonprofit Communications Nonprofit Personality Online Courses Online Marketing Print Newsletters Social Networking Storytelling

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Video Campaign Sample October 175

Kivi's Nonprofit Communications Blog

NOVEMBER 4, 2010

You’ll leave the webinar with a basic online fundraising strategy that you can customize for your organization. Tags: Fundraising Online Courses Next week on Tuesday, November 9, 2010, I’m presenting a webinar for CharityHowTo on Online Fundraising Fundamentals.

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Online Fundraising Online Fundraising Fundraiser 190

Kivi's Nonprofit Communications Blog

JULY 2, 2010

You’ll get the training and customized consultations you need to rejuvenate your online marketing program this summer. Tags: Nonprofit Communications Nonprofit Marketing Strategy Online Courses Online Marketing nptech

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Online Marketing Online Screencast July 210

Kivi's Nonprofit Communications Blog

FEBRUARY 12, 2019

We can recommend online, self-paced courses for you, and we only need you to answer two questions to do it. Once you have taken the quiz, you have the opportunity to receive a customized training plan that will recommend which of our brand-new, self-paced online courses will work best for your level. The customized training plan is just one benefit of having a Free Membership to our site. You have to be get a Free Membership to access these courses though. (

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Course Distribution Optimization Custom 160

Kivi's Nonprofit Communications Blog

JUNE 5, 2019

Once you have taken the quiz, you have the opportunity to receive a customized training plan that will recommend which of our brand-new, self-paced online courses will work best for your level. The customized training plan is just one benefit of having a Free Membership to our site. NOTE: You can easily change your level to change your recommended plan or you can access all of the free courses organized by topic regardless of your level.

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Question Course Distribution Optimization 151

Kivi's Nonprofit Communications Blog

OCTOBER 8, 2019

If the results of our informal webinar poll last week are any indication, about 2/3rds of nonprofits can’t or haven’t customized their email unsubscribe pages. Without customization, it’s all or nothing. Of course, not. If you have customized the page, be sure that the options listed make sense to your average email subscriber.

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List Email Frequency Custom 127

iMarketSmart

MAY 20, 2020

Start with a survey: Uncover the “why” behind their generosity Send automatic, personalized emails that are highly engaging Land meetings with your donors Send donors an email on their birthday to let them know you remembered (automatically, of course!). Click below to book a time with your Customer Success Manager. Click below to book a time with your Customer Success Manager. Stewardship Series Effort.

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Product Tools Microsite Blasts 100

Kivi's Nonprofit Communications Blog

APRIL 23, 2019

If You Coach Them, Yes, from ICMI, the International Customer Management Institute Of course, we have some additional posts on Nonprofit Writing ourselves. Writing for nonprofits is different than writing for other kinds of organizations. We are often trying to accomplish many different things with nonprofit content, and depending on the goal and the intended reader, the style of writing will change.

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How To June Review Custom 160

A Small Change

JULY 1, 2014

Set-up: You’ll want to select a partner that provides an easy process, such as an online application form and a customer service representative that helps walk you through this process and prepare you by providing a summary of requirements needed to apply. In addition to transaction fees, there are monthly service fees, costs for mobile processing, late fees, fees for customer support and of course early-termination fees.

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Service POS Cards Process 178

J Campbell Social Marketing

MARCH 23, 2020

Of course, Seth Godin wrote the perfect blog post on this – React, respond or initiate? It blamed the Governor for closing in-person dining, accused it’s customers of being scared to come inside so that it now has to provide curbside service, and just showed an overall lack of empathy for what its customers are going through. I’ve been thinking about you. I want you to be safe. You ARE social distancing, right? Just checking.

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Communities Community Communications Online 180

J Campbell Social Marketing

JANUARY 22, 2020

I’m building an online training course for nonprofit social media managers just like you! Personalize, humanize, and customize every channel you can with a visual image that speaks volumes.

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iMarketSmart

OCTOBER 4, 2017

Of course, time is finite — we all are limited to just 24 hours in a day, but money (funding) is theoretically uncapped, and having more of it generally equates to having a larger impact on the world. Of course such a broad question can’t be addressed in a blog post, nor should it be. They could: Acquire new donors/customers. Retain existing donors/customers. Monetize their donors/customers. Acquire new donors/customers. Retain existing donors/customers.

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Money Raising Money May Differences 122

Public Sector Marketing 2.0

OCTOBER 6, 2016

I think this year is going to mark a significant turning point for customer service, both online and offline. As the web shifts from “public social” to “private social” (also called the “dark social”) so to are companies trying to join in on the fun by creating customer service bots , complete with their own personas and increasingly freaky artificial intelligence. No of course not.

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Public Sector Marketing 2.0

FEBRUARY 25, 2019

Over the past year, I’ve had a significant increase in the number of client requests for custom consulting and/or training help relating to combating the spread of disinformation. I thought I’d share some recent slides (edited to remove any client sensitive information of course), where I provide some useful tools for any newbies to the field of OSINT / SOCMINT.

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Social Media Tools Help Media 140

J Campbell Social Marketing

JUNE 18, 2018

3) Please and delight your donors (or customers). The girls continually go above and beyond in their customer service, and their follow through. Recently I have been reading the wonderful book series The Baby-Sitters Club by Anne M. Martin, with my daughter. .

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Club Word of Mouth Charlotte Peer-to-peer 209

Kivi's Nonprofit Communications Blog

APRIL 19, 2018

Of course, you can always work on your weaknesses too. You can see how other nonprofits have used the service by going to their customer page and clicking on nonprofits in the menu. CALM communications directors are Collaborative, Agile, Logical and Methodical. Ready to find your top CALM strength? Take the new quiz! Don’t see the quiz? Take it here. Why should you know your top CALM strength? I’m a “build on your success” kind of person.

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Interactive Build Custom Customer 130

iMarketSmart

JUNE 22, 2020

Of course, you can influence their decisions, but you can never control them. As a result, customer service (stewardship) is more essential now than ever. Competition is fierce and everywhere. Nonprofits don’t only compete with other nonprofits. They also compete with private sector businesses and Uncle Sam (the tax collector) for every donor’s “share of wallet and attention.” Plus, donors want non-exclusive, polyamorous relationships with organizations.

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Automation Opt-in Class Opt-out 130

iMarketSmart

FEBRUARY 3, 2017

“Customers who visited the restaurant 5 or more times per year left a larger tip (after controlling bill size) than did customers who visited the restaurant fewer than 5 times per year.” Of course, we all know that visiting with donors results in more and larger donations. People give billions of dollars each year to waiters for a lot of the same reasons they give to charities. Social conformity (simply because it’s something you are supposed to do).

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Frequency Exchange How To Service 133

Public Sector Marketing 2.0

JUNE 4, 2018

Of course, I can turn off the mic any time and control how often and what they use these devices for (we have strict screen time rules), but again, that’s another topic. Customers will no longer be exposed to search engine results pages as the AI assistant will be trusted to avoid false results and produce the best possible answer using its AI. It’s been six months now since I equipped my home with three Google Home Mini devices (one on each floor).

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Senegal Touchpoints Poland Search Engine 165

EveryAction

SEPTEMBER 14, 2018

Write a Social Media Post to Ask Your Audience to Share Their Stories— We know that news cycle stories are a powerful driver for donations, but of course they aren’t the only type of stories you could be telling.

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Storytelling Band December Urgency 144

The Agitator

DECEMBER 16, 2014

Here’s an example, written about attracting customers … a group that to Godin includes “donors, backers, voters, members, vendors” He asks: What kind of customers do you want? His point: “You attract the customers that respond to the way you act.” ” [Of course, Roger’s corollary would be: Communications Nonprofit branding Nonprofit management premium

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Vendor Custom Customer Price 70

Kivi's Nonprofit Communications Blog

DECEMBER 17, 2019

In the private sector, this is the customer, the person in charge of paying. Others have a product in the form of a course or other neatly packaged “thing.” Of course, you can simply call your program what it is, but consider getting creative.

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Sales And Marketing Product Audience Target 169

The Nonprofit Consultant

JULY 1, 2019

During that same period, I also did custom versions of the class for several individual organizations and smaller coalitions of nonprofits. I've divided the course into eight major presentations, plus three short lectures, in over three hours of video. The cost of the course will be $64.99 (students at the Community Foundation typically paid $65/each for the same material), but, to get the course launched, I am offering it to my regular readers for only $9.99

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Training Proposal Class Writing 42

SocialButterfly

MAY 15, 2018

If that is the case, you can be calm for the reason that you get the twenty-four-hour customer support which will help you to resolve any troubles any time you need it. It is a matter of course that the chamber counsels are connected with a great number of customers. And it is a matter of course that the communication with them is vitally important for this process.

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Legal Price Pricing Course 100

iMarketSmart

OCTOBER 3, 2014

“Customers who visited the restaurant 5 or more times per year left a larger tip (after controlling bill size) than did customers who visited the restaurant fewer than 5 times per year.” Of course we all know that visiting with donors results in more and larger donations. People give billions of dollars each year to waiters for a lot of the same reasons they give to charities. . Social conformity (simply because it’s something you are supposed to do).

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Frequency Exchange Service Tips 131

SocialButterfly

MAY 21, 2018

They ought to take care when selecting where you can purchase custom term papers. All our clients each time they choose to purchase custom word paper could hand pick that writers they like to compose this essay from their opinion. Whenever you start looking for a small business that gives custom papers, the task might last. Customized word newspaper shouldn’t be overly wordy or complicated.

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Paper Trade Satisfaction Student 100

Kivi's Nonprofit Communications Blog

AUGUST 27, 2019

Join us for a free webinar to find your Marketing Maturity Level, to get your own customized training plan, and to explore the steps it will take for both you personally and for your nonprofit to level up. Of course, your level is a combination of both your personal experience as a professional nonprofit communicator and your nonprofit’s culture and maturity in its approach to communications work.

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J Campbell Social Marketing

JUNE 3, 2019

Registration is now open for my course How to Make a Thank You Video that Delights Donors and Gets Them to Give Again! Registration is now open for my course How to Make a Thank You Video that Delights Donors and Gets Them to Give Again! Some of these of course we cannot control. If they gave to a specific campaign, or if they donated because of an event, be sure to customize the communication that they receive. Nonprofits, we are failing our donors.

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Aging Guide Donors Touchpoints 206

SocialButterfly

SEPTEMBER 12, 2018

For this reason, you must not wait around until customer support will be in touch with your writer and you’re going to receive a response. In addition, modifying providers are less expensive than customized sample writing.

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