Customer Service Social Media Style: A Pulse of the Industry View Part 1

Diva Marketing Blog

Customers want to engage with people who want to build trusted relationships. It's a great access ramp to getting a problem solved without the typical customer service brush off; however, I think the number of people using Twitter to complain about their cable service for instance, is small compared to the number of people going through the traditional channels. Real time brand building, loyalty extending and responding time enhancer.

Rage Donations: Give Before You Explode!

The Agitator

For example, as other cable channels reported the “wire cages” and “child kennels” of the detention centers, Fox commentator Laura Inghram described the children’s centers as “essential summer camps. Without question the most prominent example of rage giving last week was the Facebook “Reunite an immigrant parent with their child” campaign launched by a California couple–Charlotte and Dave Willner, early Facebook employees.